I paid an extra fee for cleaning when I booked the room. Upon check-in, the staff provided me with a guideline stating that the cleaning time was from 10am to 4pm.
On the first and second days, I put the cleaning sign on the door during the 10am to 4pm timeframe, but no one cleaned my room. I then asked the reception, and they said they would follow up on it the next day.
On the third day, when I returned to my room in the evening, I found a large A4 size notice on my door that mentioned the cleaning notice needs to be placed on the door by 10am. This information was not provided to me during check-in.
I went to the reception to explain that the cleaning guidelines were not clearly communicated to me during check-in, and that putting up a large notice on my door was impolite. However, the manager (a man) who came out had a very rude and unprofessional attitude. He insisted that there was no problem on their end and that I was in the wrong, despite the lack of clarity in their cleaning policies.
I absolutely require an apology from the hotel, as well as clear and transparent cleaning guidelines, to avoid such issues for future guests. The poor service attitude displayed by the manager was unacceptable. The hotel needs to improve its communication and customer service standards.