The hotel is pretty but service is not great.
1) Not all of the staff speaks english, or they pretend they don’t which I think is dumb because is a hotel for God sakes. Only Anamari spoke it and she was very kind and helpful.
2) I requested cleaning of my room, and they didnt clean the floor. There was a dead bug that I found near the window and it stayed there the whole time.
3) The bath heater to dry clothes didnt work and they never sent a technician to fix it.
4) The room heater didnt have the controller, and one morning suddenly the heater turned itself on and started heating my room. Given that it didnt have the controller I couldnt turn it off, I asked the reception man and he laughed and said to me it was automatic and that at some point in the day it would stop, so I believed him and went out but at night when I came back my room was sooo hot! So I went down stairs and there was another lady that apparently couldnt speak or understand english very well, but I managed to explain and she send the maintenance guy who didnt know how to fix that, and I am not complaining about him because he explained to me the hotel didnt train him for this things, and didnt know why they were calling him instead of the technician (who sleeps in the hotel by the way!) so this nice guy, who I think was named David, helped me get another room! And also helped me move all of my things. He was the best of them all!
The area is good. Cafe Dommayer the best!
