How is this a Marriott hotel? I've had better experiences at Holiday Inn. We were a part of a large group that easily spent over $100K at the hotel this weekend and we could not have been treated worse. Absolutely terrible experience. Do not trust this place with your events!!
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Terribly run hotel
Far from a 4 star hotel, and certainly doesn’t come close to other Autograph Collection hotels. You couldn’t pay me or my 140 guests we hosted this weekend to spend another night at this place.
Nicholas
Nicholas,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Misses the mark. Avoid at all costs!
At best, the Luminary Hotel is a 3 star hotel. You could not pay me or the 140 guests we hosted this weekend to stay another night at this place. The people running this hotel should not be in the hospitality business. Here are the highlights:
- numerous billing issues
- rooms are not even close to as described
- housekeeping entered room with Do Not Disturb sign
- impossible to get a hold of anyone by room phone
- pool is ridiculously small and not nearly enough seats
- just about every bar/ restaurant had wrong operating hours
The only positive thing we have to say about our experience this past weekend was that the valet attendants were very nice and worked hard.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 14 日
Avoid at all costs…
Absolutely not a 4 star hotel and very far from the Autograph Collection standard. I can’t remember the last time I stayed at such a terribly run hotel. You couldn’t pay us to spend another night at this place.
Jeffrey
Jeffrey,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
cindy
cindy,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 24 日
riccardo
riccardo,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
I was in a room on the 12th floor near the elevator and it was noisy. Also, the alarm clock went off very early even though I did not set it.
Mary Louise
Mary Louise,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Stephen
Stephen,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
THOMAS
THOMAS,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 2 日
Althought my reservation included parking they tried to charge me $20/day and also charged me almost $2000 on my credit card saying it was for "incidentals" and I spent an hour having to argue with them to get it reversed. Then when I checked out they STILL charged me for parking and had to reverse it even though they said they would the day I checked in. We called the front desk for some toiletries THREE times before they delivered them to our room.
Tami Jean
Tami Jean,5 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 2 月 1 日
Super loud. The bar downstairs and the clubs right next to the hotel make it impossible to have a quiet night on the weekend. The elevators are the slowest on the planet and make it painful to get to your room with all the traffic going to the rooftop bar. They never replenished our in-room coffee. I would genuinely never recommend staying here for how much it cost.
Alexandria
Alexandria,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Love you stay at the luminary!
Brenda
Brenda,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 23 日
Glenn
Glenn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 16 日
Very disappointed
It was disappointing that their breakfast diner is outside of the building and it was a chilly day. A birthday gift that reception told us would be up in 20 minutes took over an hour and we were waiting to go out. For the price, very disappointing. Even rude treatment from other staff.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
A+
New Years Eve was a Blast!
Would definitely stay again!
Jonathan
Jonathan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Love the staff, always helpful and willing to make your stay great.