Friendly staff, good location, but one of the noisiest hotels I've stayed in. Lots of banging of doors at all hours of the night.
Christopher
Christopher,7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Kathryn
Kathryn,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
Eric
Eric,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Haydee
Haydee,8 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 16 日
Alex
Alex,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Clean and comfy bed. Great dining options right in the same parking lot. Only downside was they don’t have streaming available on TV and cable is difficult to navigate. Would stay there again.
Diane
Diane,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
The place was very clean and quiet
Yamilee
Yamilee,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
No elevator and noisy
When we first got there, we were told that the elevator was not working but insisted on putting us up on the top floor (3rd floor).
When we asked about going on a lower level, they said no.
There was quite a bit of noise at nighttime. Kept my wife awake sometimes.
Room was clean and nice.
Staff was good, but some not very friendly.
Location was good to get things but would not stay there again.
Dennis
Dennis,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 20 日
Nancy
Nancy,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 17 日
Good luck if not on lobby floor.
Elevator out of service, staff couldn't say when it would be serviceable again. Checked out after 1st night. We are a retired couple with heavy luggage with no available help lugging them up 6 flights of stairs.
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 8 日
Helene
Helene,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 2 月 4 日
Broken elevator, unethical practices
We were contacted via phone about 15 minutes prior to our arrival & told the elevator was not working & they could not move us to a lower level. Because it was so late in the day, we felt it would be too difficult to book another hotel for our stay.
Upon arrival, it appeared that the elevator had need non-functional for quite some time & they indicated that they weren’t given an exact date for repairs to be completed. They did offer help getting our luggage to the 3rd floor for us. We are in our late 60s & early 70s so appreciated the help. Our stay was to be for 4 nights.
The next morning we checked again about when the elevator would be repaired & we’re told again they had no date for the repairs to be complete. We decided to cancel the remainder of our reservation & got a refund.
Pamala
Pamala,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 24 日
Ryan
Ryan,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 7 日
The hotel was nice. Front desk was very professional and courteous.We stood there two nights. The first night we had no a/c. Two visits from maintenance who advise us to allow time for air to work. The A/c never came on..it was very warm and uncomfortable the whole night. The following morning upon leaving the Hotel to visit family we inform the Front Desk clerk who was very helpful.she advise she will get the top maintence to go up to our room to check on A/C. When we got back to the hotel that evening we had a,/c. Another minor problem was the water pressure of the shower was low.m
Randy
Randy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Sarah
Sarah,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 14 日
Charles
Charles,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 9 日
No frills one night stay
The room was OK. Clean throughout, comfortable bed. Could not adjust the thermostat, so we were cold out entire stay. Shower head gave but a trickle of water, so showers took longer than they should have.
Kathy
Kathy,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 9 日
Jose
Jose,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Staff was tremendous. Room was clean, spacious and well taken care of.
Lacey
Lacey,4 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Convenient location. All employees were nice. Shout out to Kelly at front desk…very helpful and always smiling!
linda
linda,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 26 日
Jacob
Jacob,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 19 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 5 日
Tricia
Tricia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Shannon
Shannon,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 15 日
fix the disconnect between hotels.com & the hotels
As already discussed with the previous agent all through the night, Hotels.com show that they had availability then we went to check in after reserving the room. They had no available rooms whatsoever and it’s hard for me to even write this properly because my cousin and I have stayed at the candlewood before and we’re very familiar with the staff and they’ve always been great to us, howeverthey have we’re so overbooked and they felt so bad because we ended up having to sleep in the car actually reading didn’t get any sleep. We just stayed in the car. We’re exhausted for cranky. We don’t feel well and once again there was a disconnect between what Hotels.com showed and what the actual hotel had available that would be the third time in the past three weeks that that has happened to us and it’s not fun and it’s very frustrating.