Initially, I was going to give them no stars because of a miscommunication with the booking third party and the hotel, which resulted in a cancellation of our booking of which we did not become aware until we arrived at the property. But, once the Night Manager Isis became aware of the issue, she immediately intervened and went above and beyond to ensure that we were taken care of! We were so delighted with everyone’s customer service from that point on.
The amenities of the hotel were immaculate, the food at the cafe was delicious, and the room itself was perfect for our little family. Amazing location, very walkable and the Grove St. PATH was right outside of our door, which made life so much easier for our commute into NYC each day.
We have already decided the next time we do a NJ/NYC trip (which we do often since I am a NJ native) we will happily stay here again!