Overall I really like this hotel. The only problems I had were the lousy food in the restaurant ( although the wait staff was great) and the accompanying lack if a shop to buy snacks. The other things were the hard mattresses and the cost of getting a taxi into Grand Central… $60 to get essentially an uber that the desk person called. Maybe a relative of hers?Other than that we liked it very much.
Linda
2 晚家庭旅行
4/10
Our flight was delayed to the next morning by weather. We arrived the next morning at 0900. We were told that our booking of three nights had been cancelled and was non refundable.
I had sent an email to the hotel via Hotel.com link informing of the delay to our check-in.
On arrival the receptionist was adamant that the room was cancelled and no email had been received.
After much persuasion I managed to get her to look for the email again properly, this took quite a while, not what you want after 3 hours sleep, and after much sucking of teeth she begrudgingly re-instated our final two nights without apology.
The resort fee I feel is extortionate, as arriving on a Saturday i'm unlikely to get my free laundry done in time for Monday, Resort credit was not valid in the rooftop bar which was closed 45 minutes early on the Sunday and on a sightseeing trip to NYC i'm unlikely to at 63 to use the gym.
The room was clean with a view but with no in-room tea or coffee making.
I found the decoration of the bathroom rather disturbing as trying to pee with "machine gun Kelly's wife" watching you and another criminal watching over your shoulder can be off putting.
Ian
3 晚家庭旅行
10/10
Alper
7 晚家庭旅行
8/10
Charles
1 晚行程
8/10
Great hotel, nice location and good views from rooftop. Avoid restaurant. 40+ minutes to serve cereal and fruit the first morning, so we missed our excursion. Second morning questioning validity of breakfast voucher. Barely any service beyond eventually serving the food, which seems like a consequence of the mandatory 20% tip. Resort fee is a bit of a scam, as there are not resort amenities on site (pool is voucher to nearby racquet hall).
Mikael
2 晚家庭旅行
10/10
Excellemment placé, cet hotel offre des chambres avec une superbe vue sur le skyline et encore mieux sur son restaurant panoramique doté d’une terrasse. Les prestations sont correctes ,l’accueil a été un peu expéditif, l’hotesse ayant fait peu d’effort pour parler plus lentement notre anglais étant moyen . Le personnel en général a été souriant et bienveillant. Pour une première a New York ,c’est un hébergement de tres bonne qualité et bien placé . Nous recommandons.
Franck
2 晚行程
10/10
Rainer
2 晚行程
8/10
We were there during graduation week. The room was clean, housekeeper Maria was very accommodating to clean it in between our busy schedule of going in and out of the room. The reception desk assistants , both in check out and check in were a bit rude, maybe it is the NYC thing. Suggest to make a reservation for breakfast, otherwise when the hotel is full , there is a long wait.
Ayse
2 晚家庭旅行
10/10
James
6 晚行程
10/10
Seung Seok
2 晚家庭旅行
8/10
Tamara
2 晚行程
10/10
Great position, large room for NY, Roosvelt Island top
真实旅客
2 晚行程
10/10
Séjour de 3 nuits parfait pour visiter New-York. Au calme, sur Roosevelt Island dans la verdure. Chambre spacieuse avec vue extraordinaire sur la ville. Café à volonté au rez-de chaussée. Accès au centre sportif voisin. Accès au centre en 3mn par le téléphérique !
Ariane
3 晚家庭旅行
8/10
Alexandra
2 晚行程
10/10
Bruno
2 晚行程
10/10
Dale
2 晚行程
10/10
真实旅客
5 晚商务旅行
10/10
Great location! Gem of a hotel on an underappreciated island by Manhattan.
Bernard
6 晚行程
10/10
It was awesome! Rosevelt island is a beautiful spot and the graduate Hilton exceeded our expectations. We would definitely stay there again when visiting nyc.