Hotel was clean and tidy. Hotel room was comfortable and spacious. For an overnight stay it was ok.
Leanne
1 晚行程
6/10
No air con room to hot
Tara
1 晚行程
2/10
No mention on booking that restaurant closed and bar closed, nor a £50 deposit in case of damage. Not what a 4 star hotel is. We feel totally let down and had to make alternative arrangements for our visit. Very disappointed with hotels.com and Best Western. Wasted our money.
Peter
1 晚行程
10/10
Tina
2 晚家庭旅行
10/10
Mo
5 晚商务旅行
8/10
The hotel was under refurbishment and the bar and restaurant were both closed.
I was not informed of this until late on in the booking when rooms in alternative hotels were expensive. The quays area is quite unappealing and boy racers speeding up and down the road on a night is a distraction too
Iain
3 晚行程
6/10
Reception and leisure staff not very friendly, ac and complimentary water would have been good
D
1 晚家庭旅行
8/10
I stayed at the best western quays with my 11 year old son. We had a fab stay in one of the refurbished super king sized rooms.
The service was excellent and friendly, the breakfast was plentiful and of an excellent range.
The swimming pool was nice. We didn't use the gym but it looked incredible.
The location was great, a ten minute walk to the centre through castle gate, a bit run down but very interesting.
Some really minor negatives.
The refurbishment in the hotel meant it wasn't clear which areas were off limits and we ended up using stairs we weren't supposed to.
The pool was small meaning once a couple of people were swimming lengths we felt restricted.
Overall a fabulous stay.
David
1 晚家庭旅行
10/10
Another great stay.
Modern rooms are a delight.
Hotel under renovation, food service was restricted but I ordered in from a list provided at check-in, the front desk couldn’t do anymore for folks. Excellent 👍
Paul
1 晚商务旅行
10/10
Excellent hotel and location.
Breakfast was good.
Will be even better when the restaurant /bar are reopened as food options are not close by
Christine
1 晚行程
10/10
Very nice room, everything we needed. Great breakfast at extra cost.
D
3 晚行程
8/10
What let the hotel down was we had communicated the day before but when we arrived check in was slow and the bar and restaurant was shut!! The rooms are lovely and so clean and comfortable. Breakfast good value for money some pastries would be nice.
Rachel
1 晚家庭旅行
10/10
Visited Sheffield for a gig.
George
1 晚行程
10/10
Great stay in a recently refurbished bedroom. Very comfortable bed, luxury bedding and towels, large walk in shower and tastefully furnished bedroom. Very helpful staff and large swimming pool. Will stay in a best western plus again.
Annette
2 晚行程
6/10
The hotel felt like an asylum seekers hotel.
paul
1 晚商务旅行
10/10
Great stay. Free late checkout when signing up to Best Western club so a couple hours spent in the pool. Staff excellent, rooms recently refurbished and room view overlooking the quays. Highly recommended! Thanks
Ben
1 晚行程
10/10
Nicholas
1 晚行程
8/10
Alec
1 晚行程
10/10
Excellent. No other words describedthis hotel. The only issue was the restaurant which they had explained and told us of other local places to eat which was great. Would definitely stay again.