The lobby was dirty with old food on the coffee tables and on the carpet. There were rarely clean glasses for the complimentary water.
Greta
Greta,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
Service Improvements
Check in was a little cumbersome, where I was asked to use self check in but Hotels.com don’t provide a reservation number that appears to be compatible with the self check in system. I am totally against the service charge that’s added on the bar. Room 4901 was very close to the lifts and therefore quite noisy in the morning from other guests and house keeping. Room was clean and tidy. Loved the bathroom and shower. Lifts in a bit of a state of disrepair, with the emergency phone going off at one point of trying to access reception.
Great location for Heathrow. Service could be improved.
Gary
Gary,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
Gurjeet
Gurjeet,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 30 日
Very good
DAVID
DAVID,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Family room was superb. The bunk beds worked for
My family