Terrible stay I booked a King size bed I was given a queen I let them know that the air did not work in my room they told me maintenance would check it out and if it could not be fixed they would make accommodations. That did not happen I stayed a Thursday through Sunday with not air and nothing was done about it
Jessica
2 晚行程
2/10
I left 5-10 minutes into it the room was unclean and I have a video and pictures of it the tv didn’t work the place over all is a no stars period I had to come back the next day for my money to be returned in 5-7 days smh
Ursila
2 晚行程
6/10
Shannon
1 晚行程
2/10
Irvis manuel
1 晚行程
2/10
Justin
4 晚家庭旅行
2/10
ThruMi
1 晚行程
2/10
They allowed me to book online, when i got there no rooms were available. The guy at the front desk was Very Rude and displayed horrible customer service. He wouldnt even answer the phone for me to receive a refund. The parking lot was also very unorganized and i found it difficult to find a parking spot. Ill never waste my time with this place again.
真实旅客
1 晚行程
2/10
Thaa
2 晚行程
4/10
HORRIBLE EXPERIENCE WILL NEVER RECOMMEND THIS HOTEL TO ANYONE…. Staff was alright, but the room 👎. I told the front desk that it was cold, she stated that she would send maintenance…………still waiting…………hour goes by….so I walked to the front desk, she’s on her phone!!! I asked, “so nobody’s gonna fix the heat”? O he never came, let me call.. why call when it’s almost check out. I had to get in the shower to warm the room up. Shower did not work well, you had to have it on power spray in order to get water, door looked as if it has been kicked in.. comforter had stains and I mean big stains. If I was a reviewer, they would be SHUT DOWN!!!!
Maria
1 晚行程
2/10
Room did not have any ac or heat. Shower had broken door.
Ali
1 晚结伴旅行
6/10
Deon
2 晚行程
4/10
Bed linen had stains, no trash can in the bathroom, no Kleenex in the room. The air conditioner didn't work real well.
真实旅客
1 晚行程
2/10
Diana
1 晚家庭旅行
10/10
Safe place
Bryan
2 晚家庭旅行
10/10
Candice
1 晚行程
2/10
Overall this property has gone down inside and outside. Little children are playing in the parking lot and throwing rocks at people's cars with no supervision at all. People hanging out in the parking lot, the hotel has strong weed smell throughout the entire building. It used to be a nice and pleasant hotel but not now, it's considered to be run down shack.
Leilani
3 晚行程
2/10
Would give 0 stars if I could. It’s the former Eastin Hotel and the rooms were windowless, no bed skirt on the bed, and room was dirty. Couldn’t tell if there were bugs or food on the floor. Was checked out less than 30 minutes after checking in.
Arielle
1 晚行程
8/10
Everything was great except the breakfast . There was only waffles and you had to be checked in by a rude lady who watched everyone like they were in time out.
Caitlin
2 晚结伴旅行
8/10
Erin
1 晚浪漫旅行
2/10
Horrible place to stay!! Avoid!! If you book a room using Expedia they (the hotel) will charge you an extra $100 upon check in!! Nowhere is that listed on the Expedia app. I brought it to the “Manager’s” attention and asked him to show me where it states there will be an additional $100 fee upon arrival, he couldn’t. He then called the Police on me saying that I was making a “scene”.
Rod
1 晚行程
10/10
Keith
2 晚行程
10/10
I had a very relaxing stay at Suburban Suites. Bill, the front desk attendant, was very polite, professional and accommodating. I was able to check-in at 1:00 rather than 3:00. I would absolutely go back for another stay.
Mary
1 晚行程
2/10
The lock on our room door had no safety plate so the lock was exposed on the hallway side. Carpets were filthy. The check in person had to use 2 computers and it took 20 minutes to get us checked. I had to sign a no refund agreement before she would give us our room key card. I requested a refund because it was not safe to stay there and neither the hotel or Expedia will give me a refund.