Made an error booking by selecting the wrong day. Called hotel 10 minutes after booking to cancel and was advised I needed to contact Hotels.com. Contacted Hotels.com and was advised they were unable to reach the hotel and I would have to wait 24-72 hours. The next day I was advised by Hotels.com that they contacted the hotel and “fought” for flexibility but unfortunately the hotel refused to stray from the STRICT cancellation policy and would not issue a refund. Very poorly handled!
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Sylvester
Sylvester,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Sylvester
Sylvester,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Sylvester
Sylvester,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 17 日
The floor was not level and the kitchenette was not in good condition
There were not enough towels for showering
Julie
Julie,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
myke
myke,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
Ryan
Ryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Great staff, Clean Rooms, great location, reasonable rates.