It was horrible. We reserved 4 rooms. But during check-in the receptionist was taking forever to let us check-in and she said only 3 rooms are available while we reserved 4. When we received the keys, one of the rooms had guests already in the room. So basically we got two rooms. Then the receptionist was trying to find the third room. She eventually couldn’t find a third one. We informed hotels.com and tried to relocate our stay. But the whole process was taking hours. With all the guests waiting to get some rest, it was the most terrible experience we ever had. Finally we left the hotel and booked another hotel.
Moreover, the rooms and the washrooms are not clean. This hotel is not recommended at all.
Samya
1 晚结伴旅行
4/10
Denise
1 晚行程
10/10
Junius
9 晚行程
2/10
samantha
1 晚行程
10/10
Janice
7 晚行程
6/10
Okay place to stay
Bharani
1 晚浪漫旅行
8/10
Marthe
1 晚行程
8/10
Everything was good
Marthe
1 晚行程
2/10
The room smelled a lot of cigarettes and the pillows were dirty.
Montserrat
1 晚商务旅行
2/10
Terrible experience. TV and heater didn't work and it was 19 degrees that night. All the faucets leaked and everything inside and out was dirty.
Only reason we had to stay is multiple fights at DFW airport were canceled and over 1600 people were trying to book hotels and this all I could find.
david
1 晚家庭旅行
2/10
This hotel was awful! It was filthy, there was a hole in the wall. There was dirt and hair on the bed. It took the front desk clerk at least 30 minutes to come to the window. There was no sign that she was away. As we were leaving there was a homeless person sleeping on their bags on the curb just feet away from someone’s room door. The pictures on your website are NOT what this place looks like. We could not even stay there. We lost the $$ we paid to stay in this place due to a no refund policy. In this case I feel like it should be refunded. We did not feel safe and it looked like a health hazard.
Amy
1 晚家庭旅行
10/10
John
1 晚行程
4/10
The customer service that Deon provided was great and she can only do as much as she has to work with. We arrived late at night and turned on heater for the night and just turned on the heat and went to bed ( around 2am woke up to a freezing room the temp was at 78 degrees and no heat was coming out) and it was about 50 degrees outside that night so it was unpleasant.
Erendida
1 晚家庭旅行
2/10
From the get go.
No working phone.
No soap or shampoo
Room stunk like cigarettes
No running water to shower in the morning
Linen stained
Cabinets with no doors
Bath shower with cigarette burns
Torn window curtains ( cigarette hole burns)
Trash on premises
Hotel apparently had transients living there and instilled uneasiness and fear to sleep comfortably. Will not recommend this place, not worth the pay to stay!
James
1 晚行程
2/10
Robert
3 晚行程
2/10
Guochen
1 晚行程
4/10
JOEL
1 晚行程
10/10
Really admire the environment
Victor
2 晚结伴旅行
10/10
Jose
1 晚商务旅行
10/10
Julia
1 晚行程
2/10
The rooms are haunted and people are walking zombies . I have to leave the property because of safety concerns and booked another hotel last minute which cost a lot . So Expedia should set some standards and regarding adding hotels to their official app. Still waiting for my refund.
Zirwa
1 晚行程
2/10
Lady at reception was nice , but the room was dirty and bad smell or cigarette, after I wake up in morning I see water everywhere in room, I asked for room service they said they have no cleaning staff so do by yourself. I stayed there for 2 night with flooded room Horrible experience!
kinjal
2 晚浪漫旅行
2/10
There were roaches all in the room and no tv either. All the connections, wall mount, and remote but no tv.
真实旅客
2 晚行程
8/10
It was my first stay nice and cool, nothing problem everything quiet