Beautiful hotel and location. Great rooms, bed v comfortable, luxurious feel to the place.
Spa was good, could do with updating a bit so feels less tired. Spa treatment was ok, but not worth the value at £85 for 50 mins.
The main issue was the service received. Room was ready at 2pm but they made us wait in reception for 39 minutes to get into it. When I pushed the issue I was met with grumpy facial expressions and silence.
At breakfast, the three of us were shown to our table by the manager. The same manager questioned why I was ordering 3 breakfasts and were 2 of them for me as there were only 2 of us sitting at the table. (My friend was getting a coffee) I was embarrassed at the suggestion.
Kate
Kate,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Julie
Julie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Roland
Roland,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Amazing spa
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Ian
Ian,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 21 日
Susannah
Susannah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Winnie
Winnie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Nichola
Nichola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Phil
Phil,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Ben
Ben,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Lovely hotel, only issue was the huge furniture in the room that cluttered up space so made one side if the room unusable. Sometimes, less is more!
Barbara
Barbara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
April
April,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
On arrival check in was smooth and our bags were taken to our rooms for us. The room itself was lovely, we were in an Attic Superior room. The dressing gown provided had a belt loop missing and was rather tired, not the end of the world but also not something you would expect from a 5* luxury spa.
The facilities are very good and it never felt too busy whilst we were in the spa area. The rooftop pool is a must come rain or shine.
Whilst there we were celebrating a special occasion and unbeknownst to us a bottle of champagne had been ordered by someone not staying there to be sent to the room on the Sunday. Luckily they sent a message to check it had arrived before we’d checked out on Monday, as it had not. It was queried with the reception staff on check out and they confirmed they could see it on the bill, when asked for it to be removed they explained that it had to be requested by the person who ordered it. At no point was there an apology for the champagne not arriving just a matter of fact explanation of the hoops the purchaser would have to jump through to get their money back, like this was our mistake and our problem. We won’t be in a rush to return to a hotel that does not apologise when a mistake has been made by them. Really disappointing end to the stay.
Kerrie
Kerrie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Lynne
Lynne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
john
john,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
Louise
Louise,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Tony
Tony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
We thoroughly enjoyed our overnight stay at the hotel. The staff were polite and helpful. The one and only problem was lack of signage to the various spas and pools. We kept getting lost. Apart from that we loved it.
Teresa
Teresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Wonderful
Great as always (a repeat visit for us). Excellent pools, good aircon, central location with good dining options nearby and the breakfast menu has further improved