You need a phone set in bath room to make the room perfectly equipped.
Variety and quality of tea bags provided at lobby and room need to be upgraded.
It would be best if you can be linked with a nearby restaurant so residents can order meal according to a manu with reasonable added delivery charge. Most of your customer don't have transfertation. Have some golf carts available for your residents going to neighborhood restaurant is an even better alternative.
真实旅客
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
LaAundrea
LaAundrea,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 28 日
Worst customer service
Worst service I have ever experienced. I had to call the morning of the stay with an issue and instead of helping with the issue, they ended up hanging up on me. Had to end up calling corporate office about the situation and they had to get it resolved. I’ve never experienced worst customer service ever before at any hotel. We travel year round too.
Cory
Cory,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Marc
Marc,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Rita
Rita,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 4 日
TV
Was told had TV in room. Neither TV worked in living room and bedroom area. Was told it would be fixed and never was fixed
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 30 日
Ants
Ants in room. Called and report. They said they would give me a free night. One month later still waiting. No return call
Gregory
Gregory,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Ronald
Ronald,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 16 日
Shirley
Shirley,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Staff was super friendly and helpful with good local restaurant recommendations.
Jacob
Jacob,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Pleasant Stay
We had two issues. Room had only 2 sets of towels, we reserved the room for 3. Also, the TP holder was loose on the wall. Both issues were remedied very quickly to our satisfaction. Breakfast was delicious (but, could of been a little hotter). Would definitely stay here again.
Frank
Frank,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 31 日
We liked that the hotel was located near the Gaylord, where they truly in competition, wasked a front desk. Multiple times for towels and betting for the pull out sofa. Which we did not get until the next night. Also tells were taken the next day and not replaced. There was no toilet paper or tis.Suse the phone in the room.It was not operable and there was hazard.Tape taped on it the staff was not willing to help. Overall I would not recommend this hotel until renovations are complete and management is in place.
Elisha
Elisha,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 28 日
They took money off my card that wasn’t suppose to be taken off and this is not the first time it’s happened.
LaAundrea
LaAundrea,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 27 日
There was a super loud party next to us. We brought it up with the front desk and nothing was done to stop it. I understand some noise in a public building but this was excessive and lasted most of the night well into the early morning hours
Douglas
Douglas,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 27 日
KLAY
KLAY,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
OK for 1 night layover, not for extended stay
We made a family trip to Nashville for a long weekend. Although this is an extended stay hotel, it's not really set up for families.
The bedroom is separate from the living room with the pull out sofa. However, the bathroom is in the bedroom. Makes it tough for a family to navigate each other's living space.
Hotel condition and staff were really good along with the breakfast.
I know airport hotels have noise but make sure your room isn't facing the back parking lot. All inbound flights coming from the north skate right across the hotel roof just before touch down. It's extremely loud in those north facing rooms. We had to change rooms because of the noise.
Also, they do have issues with the TV channels cutting in and out. This is throughout the hotel, not just our room.
Scott
Scott,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Jazmin
Jazmin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Rita
Rita,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Newly renovated but carpet, bedsheet and everything else was dirty. Weird smell in the room.
Harshal
Harshal,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Our room was cold. Attempted to adjust the thermostat, but to no avail. The overall stay was good.
Kimberly
Kimberly,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 22 日
Katherine
Katherine,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 8 日
BNA's Best Kept Secret Spot!!
Very well done establishment. Terrific renovation job. Incredible bang for your buck! I've lived in apartments smaller and with less amenities than these great rooms and spacious layouts...bravo to the team and thanks for the friendly and rare welcoming ambiance! Refreshed my otherwise mundane at best short stays at less than $150 per night spots everywhere. I stay 175 plus nights a year and I don't take any "real hospitality" I get along the way lightly...thanks guys, I'll be back...with friends.
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 15 日
Amanda
Amanda,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 11 月 25 日
We checked in with no problem. The room was nice. We woke up the next morning and we had no hot water. We took our cold showers. Went to the front desk and they said the boiler had caught on fire. I asked when did this happen. "A couple of days ago" I asked why didnt you inform us of this when we checked in? They had no answer. We came back to the room later that day and they said it was fixed. We checked and we had hot water. The next morning we had luke warm water at best. The staff was not honest with us because after it was fixed they said someone had turned it off accidently. Will not go back to this chain. They also could not issue a refund because the manager was not there on the weekends. Really!!!!