I have loved this hotel. I've stayed here more than a dozen times and I'm a Bonvoy member; however, this last stay was not quite like the others and left me with a blah experience. When speaking to the front desk staff whether by phone or in person the customer service was mediocre, unfriendly, short and dismissive. The room I stayed in was nice, but the toilet seat definitely needed replacement. It was extremely worn and the plastic was borderline melted/deformed or defective. For this quality of a hotel I expected better, but the lack of customer service and subpar attitudes were really what stood out. They all seemed complacent and ready to go home.
Michelle
Michelle,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Great place I’d recommend you to stay
Had a great stay at the hotel. The beds are very comfortable. Rooms are clean and very useful. Lots of restaurants locally. They had a list at the desk of local restaurants. Little Havana we found was outstanding when there’s several times in a row. It is very centrally located to where we needed to be. I plan to stay there the next time we go down. The only one thing I did not care for was the parking there were four handicap spots close to the building. There are a bunch of Marriott elite member spots, then regular parking, which was a distance from the front door. That would be my only complaint.
Kenneth
Kenneth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
This hotel and staff are beyond top notch! We arrived exhausted from a 15 hour drive unexpectedly for our father's funeral. We were greeted warmly by Carolyn who was amazing and beyond sympathetic! Felicia was also an unbelievable help during our stay! Offers of free breakfast on the morning of my dad's funeral was a great comfort and the chef Hanang, who above being amazing in the kitchen was warm, and offered to make anything we wanted including whatever my son desired! Our server Zsane a.k.a Bahama Mamma made us laugh and was beyond attentive to us!! After the funeral we arrived back with some friends. We sat in the bar and the restaurant staff came out and handled everyone's drinks and food orders with grace and speed, it was overwhelming as we didn't anticipate having 20 people come to the hotel but it was beyond an amazing experience! This hotel is top tier and would not stay anywhere else when we return! The staff (too many to mention all) made a very sad time bearable and comfortable!
Debra
Debra,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Great stay
Clean and Comfortable and the Breakfast was Delicious!
Andy
Andy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Fabulous restaurant. Great staff.
Jon
Jon,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Virgilio
Virgilio,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
great place
Only issue I had was that I couldn't figure out how the table lamp worked....probably because I haven't stayed at a hotel in nearly 20 years.... LOL
Roy
Roy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 1 日
Javier
Javier,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Heron Bay
3 day weekend stay. Booked an accessible shower room for our non ambulatory Mom. The lobby and check in was quick and easy with an accommodating staff This was a convention type hotel but we did’t need that. The restaurant was less than impressive but there are plenty of dining options nearby. The location was ideal for our needs and I would recommend this place.
Thomas
Thomas,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Corey
Corey,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Ana Milena
Ana Milena,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Ruben D
Ruben D,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Awesome stay
Dawn
Dawn,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Our stay was amazing with exception of the night chef in the restaurant, the way he yelled at the service staff and the vulgar language was very offensive. We complained about him but other than that, our stay was amazing!!
Autumn
Autumn,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
Hotel staff was great, especially the front desk.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Service was good. And room clean. Only issue was the ac unit barely blow cold. Dis let front service desk know.
julian
julian,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 2 日
Hotel charged me an excess of $1500 for random charges that they couldn’t explain.
Sheets had wet blood on them the first night when I pulled back the covers.
Kandice
Kandice,13 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
Nice but loud
The hotel is loud. The sounds from the lobby amplify up to the rooms. Add to this the sounds from the pool. There were a large number of children staying there who ran up and down the halls and stairwells all day and up to midnight. Hard to get any rest. Otherwise the hotel was very nice.