I booked & paid a Classic King room but was first allocated a Disability Access Room. When I questioned staff of this was told a Classic King room was not ready. I then waited for a room to made available. In the meantime the only lift broke down. I was then offered a Classic Queen room, which I accepted, but due lift not working I then had to wait for staff to assist carrying my bag up the stairs. On entering this new allocated room, an empty beer bottle was still on the counter top & the room had a peculiar odour. I said to the staff person 'has this room been cleaned'? He assured me it had. Not long after, with just one knock on the door, another staff person entered the room to re-stock the mini bar. This person did apologise for disturbing me & was surprised I was in the room. So obviously the room was not ready.
The peculiar odour of the room came from the bathroom & the waste pipe area, this was not addressed during my stay. And, the lift was in & out of access durning my entire stay from Fri to Sun.
I hardly got any restful sleep on the Fri night due to continual loud noise of wall & floor banging/stomping emitting from the adjoining room, with this going on till very late & starting up again early on the Sat morning????
On checkout, I was not asked by staff of the satisfaction of my stay.
My previous stays at this hotel have been satisfactory but I was very disappointed this time, especially with the poor check in service & the room allocated, which did not meet.