The apartment is located on the 11th floor with 2 balcons, one towards the city and one towards the vulcan and ocean. It is a very big apartment, bright and with good room to relax. The cleaning was not done well, so they send a cleaner to wash the floor again, that was good service. Napoli is a very loud city and being on the 11th floor does not help, it is a high ceiling and the neighbors can very easily be heard, both because of the empty walls and the neighbors are loud. Overall a good apartment but not quiet.