Really bad customer service, view was so so, but room was terrible.
We showed up at 5:30 to find our room was not ready and had to wait 30 min. We were supposed to have view of the falls and we were just high enough that you could just see the tops of the falls just over the trees. The view did not warrent to price of the room but it is why I give it an extra star. Otherwise, the room had a renovation and it was done terrible. Kind of a half way renovation. But the worse part was in the middle of the night, water started leaking in the bathroom ceiling... from the room above us. Not sure what kind of water it was but any water coming from the ceiling is bad water. For our inconvience, we were only offered our parking fee refunded. Lastly, the pool and hot tub was very and had a bad color to it so we did not use it. BTW, there is no coffee in the room, you have to go to the lobby for that. I would not recommend this hotel even if it was for half of what we paid. Terrible.