Check-in process was not smooth. Reached the hotel at 3:15 PM and room was not ready. I said, I have Hilton honors membership, they said, Since I booked through hotels.com, the room is not available until 4:05. My Hilton app was not working for online check-in. So, I will have to wait in the line for almost 30 minutes for check-in and got the room around 4:30 that too without the room keys. Someone came and opened the room. I received the room keys around 10 PM. Until then, there was no room keys.