My recent stay at the Ramada Plaza in Gatineau was, without exaggeration, the worst hotel experience I’ve had—and I travel globally every month.** The hotel is severely run-down, with unclean, outdated facilities. The pool was murky yellow and reeked like a toilet—an obvious health hazard.
But the real nightmare began when the hotel rented out blocks of rooms to teenagers after prom. They partied loudly, ran through hallways, and created chaos until 7 a.m. Despite countless complaints to the front desk starting at midnight, staff kept falsely assuring us that they would address the issue. They did absolutely nothing until the situation escalated to the point where guests had to call the police.
The next morning, when I tried to speak to the manager, I was met with blatant dishonesty—he told me I was the only one who had complained, even though I saw several guests doing just that throughout the night. It felt like we were completely disregarded, treated like we didn’t matter—like animals crammed into a poorly run facility.
This is completely unacceptable for any hotel, let alone one carrying an international brand name. I sincerely hope the hotel re-evaluates its standards, staff responsiveness, and honesty.