Lady on reception was chewing gum whist communicating with me which was in my opinion is rude! Room was clean and basic
Steven
Steven,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 14 日
The room was in need of refurbishment. The shower head would not stay upright and there was no plug in the basin. The paint was peeling off the windowsill and the furniture was tatty. However, the bed and pillows were good. The hotel in general needs redecorating. The leisure centre was closed and I did not now about this at the time of booking. This seems to be a party hotel so if you want an early night check what is going on there before you book. I was at an event but couldn't go to bed before 1.00a.m. as the loud music was directly both under and outside of my 1st floor room. When I went to go to my room at about midnight and the key wouldn't work there was no one on reception. It took several tries at calling on the reception phone before anyone answered and came to help. The staff at the event which was an 80s night, were great. 5 stars for them. I bought the same drinks 3 times and was charged a different price each time, only 40p or so but given the till set up I thought this was strange. I didn't have breakfast.
Diane
Diane,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 12 日
Refurbished room clean and good but restof hotel very tired needs full makeover. Toilet area in bar very smelly
Karen
Karen,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 11 日
Private Christmas party on at the hotel.
Music blasting out until late and after it had finished, had party members making extreme noise in the corridors and rooms either side of me. Vomit in the corridor.
WIFI is non-existent in the room I was in, batteries didn't work in the TV.
Spoke to the night receptionist who took notes of the above and said someone would contact me later that day but never heard anything which shows a lack of care (he handled the situation very well and was very apologetic).
I was kept awake from around 2am
LEE
LEE,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
Room very dated and very poor lighting.
Asked about breakfast in the morning and wasn’t told that it finished at nine even though everywhere said ten.
Adam
Adam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
excellent close to the tram and shops
pete
pete,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Kirt
Kirt,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 25 日
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 24 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 21 日
Misba
Misba,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 19 日
Antonio
Antonio,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Antony
Antony,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 14 日
Stay of one night in a recently refurbished room .
Which had its faults ,noise from corridor and other rooms awful .
The 2 nd lock on the door was a security chain not something you see often in hotels .
The toilet was packed around quite badly with huge amounts of cracked mastic one of the first things noticed on entering the bathroom .
Above the bed were brown leak stains on the ceiling
Black mastic tape to carpet across the room and more things .
The bed was comfortable with nice linens and tea coffee etc available and a TV .
It was a large room with windows to the front of the hotel but it did not provide a perfect nights sleep with the noise factor between rooms .
It did not look like a recently refurbished room either with all the things wrong .
On a positive note I’d like to say a big THANK YOU to the night Receptionist who was a lovely person ,we got talking whilst I was waiting for my taxi had I known he was there I could have passed the night with him chatting rather than listen to room noises .
He is an asset to your hotel and I hope you realise his potential .