It is a very warm and comfortable hotel. The cleaning staff keep the room very clean in my staying 3 days.GOOD^^
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2017 年 5 月 21 日
KUAN-LI
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Spacious but so warm in the room
Location was very convenient to Ponds Forge. We had a superior king and the room was really spacious and clean. Bed was comfortable and the breakfast was average. Only downside was the heat in the room and floor in general (9th). Without the fun there is no way we could’ve slept in that room.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Room and hallways like a sauna
like a sauna all 24/7. no way to turn radiator in the bathroom off or down. fan provided helped a bit but not much. hallways just as hot. uncomfortable. everything else was fine.
Ian
Ian,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Bottle of l**e found between beds. Grim.
My young child found a bottle of l**e in between the twin beds in our room on our second morning. Extra concerning being on the second morning as either the cleaning standard is so terribly low that this was missed not only when changing the room over from the previous guest but also on the previous day of our stay, or that someone in the hotel was using this room for dubious purposes during our stay. Otherwise hotel was very average, worn but adequate. Staff were all helpful.
JK
JK,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 22 日
Terrible
TV did not work. When I questioned this in the morning they said they knew this as all the TVs were not working. They should have said on arrival as I spent 30 minutes trying to fix it. I stayed for 3 nights and 3 breakfasts. First morning we went for breakfast at 9.30am and there was no food. We asked where was the cooked food. They said they would cook some. There was also a sign saying you could order any eggs you like. We ordered poached. They came out with the white all over the place and the yolk solid. The eggs were full of water, they were so wet it made the toast soggy. At 09.50am they brought out some bacon to our table it was streaky, no full rashers. I apologised that I don't eat streaky and asked if they have full rashers to which I got a no. The member of staff went away. We sat waiting for sausages but they never came. We asked where they were and was told its now 10am and breakfast has stopped. I pointed out we informed them there was no food at 9.30am. We left it and informed we would be down at the same time on Sunday and could they ensure there is cooked food. Sunday came and it was even worse. The waitress from the day before was now in the kitchen cooking. There was no milk, yoghurt, cooked food and when I asked for fried egg I was told there was no egg options today due to busyness. People were complaining saying they had paid £15 for no breakfast. It was a complete mess. Management fault not staff who did their best.