I was trying to find a place in East Texas in the wake of a massive power outage and most hotels did not have vacancy. I found this one online and it was supposedly the last room available but, when I got to the hotel, a guy was in front of me already and he said that he just got the last room. Anyway, my complaint is not this but, the way i was treated by the front desk clerk. He demanded I give him 50 dollars cash for a deposit but, on hotels.com, there is no mention of this and I paid what the total came up to prior to arrival. Also, as witnessed with the man in front of me, the clerk refused to provide a receipt. The guy went ahead and decided to stay because he was tired and had been through the same problems as other travelers that night. When he left and I got up to the desk, the guy treated me the same was telling me I could not stay without the deposit (in cash) and he refused to provide a receipt. I told him this sounds like a scam and I walked out. I will be complaining to hotels.com and demanding a refund since I did not stay. I hope that this is not the normal way of treating customers by OYO.
