Check in was slow due to long line. Room key didn't work. Asked the staff and was demanded to wait in the check in queue again to solve my room key problem. Completely unacceptable.
YUNG-JEN
YUNG-JEN,2 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 3 月 25 日
Our room was not cleaned. The bed was not made, dirty toilet, shower and sink. The restaurant and bar was closed when we arrived and when we left. No dinner no breakfast.
Valentina
Valentina,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 23 日
The staff was very friendly. The hotel is older and couod use a little freshening up, but we just needed one night and a place that was pet friendly. That they were and provided a dog bed and some treats which was very thoughtful.
Stephanie
Stephanie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 22 日
The airport shuttle was great. the room was clean, the staff was nice. It is not a 5 star but close
Wendy
Wendy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 21 日
Very convenient, walking distance to RNO. The Indian restaurant was good.
Guy
Guy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 20 日
공항에서 아주 가까웠고 후기대비 나쁘지는 않았습니다. 하루 묵기에는 가격대비 괜찮습니다. 공항 바로 앞이라거리도 가깝고 공항 센딩서비스도 있어서 정해진 시간없이 공항까지 5분 내에 도착가능합니다. 그래서 이호텔을 추천합니다
Soogoo
Soogoo,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2026 年 3 月 16 日
Toilet water doesn’t flush well.
Have to flush twice.
No complementary coffee after 9:30am
Other than that, it was fine.
kyoko
kyoko,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 16 日
Close to airport
Brian
Brian,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 13 日
We’ve stayed here numerous times. This time it was very noisy, maybe the room placement. If we stay again, I would ask for a different area.
Lana
Lana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 13 日
Front desk staff is always fantastic, and I love that it’s within walking distance to the airport.
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 7 日
The staff was polite
Xochitl
Xochitl,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 5 日
Tina
Tina,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 4 日
I arrived at the airport at 7:30 pm and could not get ahold of anyone at the front desk to call for the shuttle. The extension for the shuttle hung up on me 3 times as soon as I selected the shuttle option from the automated message system when you call the phone number. So I tried to get. Hold of the front desk and I was on hold for nearly 30 minutes with no answer. I finally just decided to walk to the hotel where I was met with a long line to check in and only one person working behind the front desk. The staff were kind and sympathetic to the situation, but that was it, just and “awe, I’m so sorry about that”. Day two my key stopped working (an issue I overheard another guest had also had the night before).I was in a room that was the further est away from the front desk I think you can get in that hotel. Third floor, all the way at the very end of the hallway. So after a long day of walking around Reno I go up to my room only to have to return to the front desk to get my key fixed and then walk all the way back to the room. All in all was not a great experience. Would not stay there again.
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 3 日
Shaun
Shaun,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 2 日
Leaking roof, outdated rooms and bedding
Kelli
Kelli,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 2 日
Clean room, great shuttle service friendly staff
Deborah
Deborah,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 2 日
Scot
Scot,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 1 日
Marco
Marco,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 27 日
The room was comfortable and service was great
Jana
Jana,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 26 日
Friendly, helpful staff; easy, on demand shuttle to RNO, and clean rooms. Great option for a very inexpensive stay near the airport