I've been coming to this hotel to visit friends in the area for a few years and have always had a good stay, but recently it has come under new ownership. This review is for the new owners.
I walked into this hotel I used to love and saw the there was now a tablet instead of front desk staff. There was a man in front of me who was trying to check in and he was unsuccessful and was calling for assistance. When I tried to check in it said that i did not have a reservation and I had to call a phone number for assitance and was put on hold immediately. Mind you, this is not late night, I am there at 3:45 pm! I finally get ahold of someone and get a room number and pin and told to fill out paperwork online to complete the check in process.
I get to the room to try to unload my luggage and the key pad door code won't work and just stops lighting up all together essentially locking me out! A kind housekeeper was down the hall and was having issues with the door too. We waited about 10 minutes for the keypad to start working and she put in her code to reset it.
Same issue trying to checkout too! The damn tablet is a piece of junk and I feel so bad for the housekeepers. The poor housekeepers had to deal with a loud beeping alarm ise that they had no idea how to handle and had to figure out while they were left alone!
Another point is, this place needs front desk staff to provide security for the tenents and housekeeping staff. Anyone can walk in this place there is no security!
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Brian
Brian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
George
George,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
No one was there! No front desk person, staff of any kind. Maybe some people like that experience, but I hated it. Please promote this to customers in the future.
Christopher
Christopher,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Joy
Joy,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 11 日
The lobby in the hotel is very comfortable. The room was clean. There was an issue with my code working. It was resolved. During the second evening, however there was a loud dripping/banging sound coming from the HVAC system. I ended up turning it off, but it kept me awake for a good part of the evening. Also, there was no soundproofing. You could hear people very easily either next-door or above you on the second floor.
Laura
Laura,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
My fav NH place
Tucked away at the base of Mt Sunnapee. It’s right next to An Irish Pub. Awesome view and great food next door.
Johann
Johann,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Dave
Dave,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Gina
Gina,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Brandy
Brandy,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Very straightforward
Desiree
Desiree,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Ann
Ann,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Ronnie
Ronnie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 2 日
Annoying
Staff are excellent at this hotel however the neighbors were very loud and inconsiderate a door alarm went off at 5 AM and there was nobody there to help get it shut off and it was very annoying
Ann
Ann,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Ben
Ben,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Clean and Convenient
Nicely updated with very limited services. Comfortable and clean room. Sunapee are is general is very quiet with limited hotels and restaurants
michelle
michelle,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Close to where I was
It was comfortable and it served its purpose of a clean room and clean sheets to lay my head.
Mario
Mario,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Sunapee Gem
Great location, atmosphere and a friendly staff. Perfect for family, couples or a solo trip!
Katherine
Katherine,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Awesome
It was great
Bryan
Bryan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Dmitry
Dmitry,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
John
John,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 11 日
Could use hooks on the walls for ski clothing
Peter
Peter,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 4 日
The hotel suited our purposes for a ski trip. I wish there was a hot tub on the premises. The only complaint I have is the walls are thin. We were woken up at 10:30 by kids running, yelling in the halls. That is no fault of the hotel, just the parents.