哈瑙广场酒店

House keepers don’t leave towels or make the bed not sure if they even come in the rooms I wasn’t happy.

Great for visiting local companies

Went for a two-day conference. Hotel was in proximity to the venue, the room was spacious but extremely disappointed with the service. No towels provided at all for either myself or my wife, returning from the conference at 10pm. I contacted reception and I was quizzed why there were no towels. Well, room service didn't do their what they were paid for. I was given a 15mins window by reception for two sets of towels to be brought up, after 35mins I contacted them again and the receptionist came up, clearly upset about the chore (i.e. service) she had to provide. When I asked how can this be that a simple service like providing fresh towels (remember: there were none) isn't provided, all I got from the receptionist was a sneer and eyes rolled. No apology. Considering the receptionist represents the organization, this reflects badly on the hotel. Overall quite upsetting. When I checked out the following morning, I addressed the issue but all that was said was that "the room service provider won't be working with us for much longer" and the matter was brushed over. No apology.

Basic accommodations that were clean. Staff was very friendly and helpful

The hotel is undergoing renovation work, and it is needed. The bathrooms are tired and the shower had some black mould on the grouting between tiles. The showers wasn't particularly nice, with a faded yellow plastic shower curtain. The room itself was much better. Spacious, clean and with a comfortable bed. There is a reasonable desk with a good size TV for the room. The room does have an air-conditioning unit and was a comfortable place to sleep. WiFi was free, but not particularly fast.

Hotel is in good order but no restaurant, only breakfast option. Small bar WiFi did not work so very inconvenient Rooms are generally clean and in good order, but not for me up to normal 4 star hotels in other chains.

My trip schedule was changed and I had to book one more night in Frankfurt. The hotel I had initial reservation was overbooked and I chose Plaza for 1 additional night. The price per night was extremely high - 260 USD for very simple room without fridge or minibar, only small towels were provided, very poor toiletry, no sleepers, wifi access only for 1 device. Breakfast was not included in the price. According to information on hotels.com, shuttle from airport is available - which is lie! Both ways I had to take taxi - additional 75 euro per each direction. IT WAS VERY WRONG CHOICE!!!

Kaffee und Tee (2 Stück)werden nicht nachgefüllt. Parkplätze eng und Teuer-> zusätzlich 10€ pro Nacht

Das Hotel ist für den Preis absolut ok, ist extrem zentral und hat eigenen Parkplatz hinterm Haus. Was mann wissen muss ist wenn man ein Zimmer nach vorne raus hat dann ist es morgens mit Berufsverkehr sehr laut. Dafür ist mann aber zentral

Unfreundliche Rezeptionistin. Lässt einen nicht ausreden, fällt einem auf der Stelle ins Wort.