I stayed one night at The Haas Hotel and woke up with multiple bites on my body. I informed the hotel right away and sent them photos of the swollen bite marks. However, they refused to refund me, claiming it was not from bed bugs. Instead, they said it could be from something else or even an allergic reaction.
They also insisted I provide a photo of bed bugs on the mattress, which is unreasonable – most guests aren’t going to dig through the bedding in the middle of the night while in pain. I provided clear evidence of the bites, but they still denied any responsibility.
I felt very uncomfortable, unsafe, and disappointed with how the hotel handled the situation. I will not stay here again and would not recommend this place to others.