I stayed at the Amora Melbourne for four nights. The experience was okay—but a few issues made it less enjoyable than expected.
The room and corridors had a musty smell. My heating didn’t work properly (only blew cold air), and although a technician came, it wasn’t immediately resolved. I was offered a room change but was already halfway through my stay; I received a small space heater instead.
Corridors were often blocked by housekeeping trolleys/vacuum cleaners, making access difficult (especially as I use a walking stick). The carpet in the corridors also had a number of large stains.
Despite signs encouraging towel reuse, mine were replaced daily.
The ceiling had dozens of small dead bugs—likely gnats or midges—clearly not a new problem. The spa bath couldn’t be used properly due to limited hot water.
The breakfast buffet was basic and, I felt, overpriced; barista coffee wasn’t included, and the self-serve machine sprayed milk/chocolate everywhere. I also witnessed poor service when an well-dressed (and not young) guest asked for a serviette to clean up a floor spill—a staff member, who wasn't busy handed him a serviette instead of cleaning up the spill.
IT systems seemed unreliable, even the post-stay customer survey link didn’t work.
On the upside, the location is great, the room rate was fair, and Jacob behind the bar was fantastic—friendly, attentive, and professional. He was the service standout.
With some improvements, this could be a much better hotel.