6/10 好
2025 年 9 月 16 日
Location is amazing
This was my husband and I second time staying here and last year we loved it. However this year we did not. This hotel has great potential but needs a few changes. With so many options in Fort Lauderdale the price and then fees are just not worth the amenities. My issue was the front desk staff. I understand it was a holiday weekend but there was a huge disconnect with customer service. Front desk staff was unfortunately the same woman most of our stay and was horrible. I am a big believer in customer service and that really sets my opinion for locations.
Pros- Location, Beach/ocean, outdoor pool, big rooms, Hotel restaurant, spa toiletries and the lobby etc always smells good.
Cons- No microwave, mini fridge full $75 to remove, valet mandatory with fee, resort fee, new this year towel card or $25 charge (not even the nice thick towels though), 22% gratuity for staff then additional tip goes to server. Balcony furniture needs upgrades.


David
David,4 晚家庭旅行
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