Terrible place. We booked a 1 bedroom and they gave us a studio. When we argued that this is not right the desk clerk blamed hotels.com saying they are messing up the online reservation. Hyatt is not responsible for this mistake. They told us that either you stay in this studio for the 4 days we booked else they will cancel the reservation. We reached at like midnight and with 2 ladies could not go anywhere else in middle of night so had to stay there. The service was terrible, room was dirty, everything was outdated, front desk was rude and inconsiderate at all times, breakfast was below average, bed was stinking mattress etc. Miserable place. Please do not book here again was our conclusion.
Prashant
Prashant,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 1 日
Jamesa
Jamesa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Kandice
Kandice,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 29 日
Lobby nice, otherwise dirty, poor service
Given the wrong room twice, lobby nice but rooms dirty, stained sheets, pool was broken, no omelette station as promised, breakfast not refilled enough, had to beg for pool towels
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Kirk
Kirk,7 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 19 日
Oscar
Oscar,6 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 18 日
Outdated n dusty
I feel like I was bamboozled. First upon arrival the room key wouldn’t work so they had to move us to another room. Hotel said maybe key block had dead batteries. Room doors are outdated and felt sketchy. Bleach spots on the carpet in Hallway smelled like chemicals. All the furniture in the room was banged up and outdated. Tv stands and tv and Heating and cooling unit all dusty. There was someone’s hair on the AC. I could not get the room phone to work at all. Then upon departure I was checking around the furniture to make sure I didn’t forget anything. There were two pair of men boxers behind the Tv stand I bet they are still there. There was only female on our trip the boxers absolutely did not belong to us. Pool room felt really dirty too and no towels . Elevators were old and the door didn’t stop when we were trying to hold it open for someone i was scared it was going to smash them. Then the front doors to the Hotel were jammed open . Maintenance was working on it. Cold air coming through. The people seemed nice enough. They allowed me to have an hour later check out because my daughter needed a place to get ready for her cheer comp. Other than that Didn’t have too much interaction with them. Breakfast was average continental no complaints . I paid more than other surrounding hotels to stay at this location thinking Hyatt was really nice and I wanted the two bedroom suite. Totally not worth it to me.
Betty
Betty,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Alexis
Alexis,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 11 日
Lori
Lori,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
tracee
tracee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Mikael
Mikael,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Matilda
Matilda,9 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
It was okay.
We had a wonderful stay but the room was dated and old and not that clean. There were dead ladybugs in the window seal and the overall room looked dusty and dated. Definitely not like the one downtown Chicago. We enjoyed ourselves and made the best of it as a family but probably would not come back. The breakfast also got my son sick on the way home. The host was super
Nina
Nina,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 23 日
The building (room) appeared to be old and outdated, the breakfast wasn’t good, but the people who work there seem nice.
Laterra
Laterra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Sarah
Sarah,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 20 日
Nancy
Nancy,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 17 日
Go somewhere else
Don't believe what you read. Check in was 3 yet at 6 we barely had an uncleaned room to go to. Hotel said had a bar it didn't. Hotel supposed to have a nice breakfast both days they was out of food by 8am. The hotel ruin my Valentine's Day plans. Not even an apology no compensation no upgrades