We stayed in a swim out VIP room. The amount of noise all night long was insane. The employees push these carts around that have squeaky wheels and then bash into the doors repeatedly.
They also had some sort of break room right outside our room and they yelled to eachother and joked all night, which kept us up every night
-the beach is disgusting with deep nasty seaweed so bad they don’t attempt to clear it. And it stinks.
-there is only one restaurant and pool on the secrets side. Both are packed and it’s almost impossible to get a chair by the pool or a seat in the restraint.
-our VIP butler, called once and did nothing for us.
-on the dreams side where all the restaurants are, it’s difficult to get a table between 5-9. Only one takes reservations. If you don’t book it between midnight and 12:06am you won’t get a reservation.
-we’ve been all over Mexico and the Caribbean. This was by far the worst, noisiest, poorly managed resort we’ve stayed at in the last 20 years. I Highly recommend NOT wasting your money.
Douglas
5 晚浪漫旅行
10/10
This was my first time visiting this resort and I was very pleased. Entire staff was beyond friendly and helpful. Reservations were to easy to make and the entertainment was top tier . Definitely give 10 stars
serena
4 晚行程
6/10
Que nos están diseñados para cuidar y atender al turismo nacional:
El cajero solo da dólares.
Si quieres sacar dinero cn la gente del escritorio te cobran comisión (lo cual es mentira que la
Cobra el
Banco)
El servicio a cuarto se tardó una hora y 15 mins en llegar.
No te habilitan formas adicionales d poderle dejar propina a la gente que trabaja ahí que lo
Hace muy bien. Tampoco los capacitan para que ellos sepan que puedes pedir un ticket en restaurantes para dejarles propina.
Es un hotel hecho para gringos.
El problema es el hotel y su política que no le interesa el turismo nacional, no la gente de servicios que ahí trabaja. Las personas del escritorio tampoco están bien capacitadas para atender y resolver las necesidades de los clientes nacionales, y además hay que pedir que te hablen en espanol 😓. .
denise
3 晚浪漫旅行
10/10
Craig
4 晚行程
10/10
Andrew Joseph
4 晚行程
10/10
Loved this resort. Came for my birthday in December and it was a lovely time
amia
4 晚浪漫旅行
10/10
Aaron Wallace
6 晚行程
10/10
Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!
Maciej
7 晚浪漫旅行
10/10
This was the perfect experience everyone was so nice and helpful I will definitely be coming back shoutout to Jesus
Devante
3 晚结伴旅行
8/10
We enjoyed the beautiful room and benefits of high quality liquor choices in the preferred lounge. We were disappointed in the food choices and consistency of portions and quality. Room service options were very limited and the app rarely worked while on the property.Service was also sporadic. Overall I would choose other Secret’s properties over this one.
Matthew
4 晚浪漫旅行
10/10
Es una propiedad muy reservada
Angel Alberto
3 晚行程
10/10
Kurtis W
2 晚行程
10/10
Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.
Donovan
4 晚浪漫旅行
10/10
excellent service and food variety
Anisley
3 晚浪漫旅行
10/10
This resort was perfect with all the amenities and the best food and views from our hotel room!
Tyler Lee
4 晚浪漫旅行
8/10
Enjoyed the resort a lot! Faculty was crazy nice food great.
Brian Gregory
4 晚家庭旅行
6/10
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
Nagela
3 晚结伴旅行
10/10
Omg this property was breath taking! And the staff treated myself and my husband like royalty!
Christian
5 晚浪漫旅行
8/10
Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.
Kierstin Nichole
4 晚行程
10/10
Paul
4 晚行程
10/10
Property was beautiful and service was impeccable! Food was great
Susan Bailey
7 晚行程
8/10
The vibe around the 4 pools had something for everyone
Carl
4 晚家庭旅行
10/10
Jose S
2 晚行程
8/10
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.