Nothing
I am a diamoId Hilton member and i can't believe this was a Hilton .
Julie
Julie,5 晚行程
已验证
8/10 非常棒
2021 年 9 月 19 日
Need updates to inside hotel.
Taresa Hyshaw
Taresa Hyshaw,1 晚行程
已验证
6/10 不错
2021 年 9 月 19 日
Not available
I booked thru a third party and requested a handicap accessible room when I checked in there were no handicap accessible rooms available therefore I wasn't able to move around and function as I needed to
Yvette
Yvette,1 晚行程
已验证
4/10 一般
2021 年 9 月 15 日
Dissatisfied
The condition of my room was not so great….the bathroom tub had a slow drain, the closet door was difficult to open, and the iron was leaky…..just a lot of little things that made my stay uncomfortable….will never stay at a Double Tree again.
Mel
Mel,4 晚行程
已验证
6/10 不错
2021 年 9 月 7 日
I think the rooms really need an upgrade and to actually be cleaned under the bed.
Tiffany Holmes
Tiffany Holmes,3 晚行程
已验证
8/10 非常棒
2021 年 8 月 20 日
Haley was extraordinary. They all were very accommodating except for one person who wouldn’t get us ice (I went to all floors for ice and they didn’t work). Everyone else was super great!
真实旅客
3 晚行程
已验证
8/10 非常棒
2021 年 8 月 20 日
Staff is amazing. Hotel needs an upgrade, everything is old. Unfortunately, due to covid, hot tub wasn’t open. Bathtub drain was clogged.
真实旅客
2 晚行程
已验证
6/10 不错
2021 年 8 月 16 日
no microwave in one of my rooms and phones in the rooms were not operable/rooms were not cleaned daily
真实旅客
2 晚行程
已验证
6/10 不错
2021 年 8 月 16 日
I spent a bit more money thinking I was getting more service and a nicer place. This used to be a nice hotel. It's looking tired inside and out. Although it was sparsely occupied, I'm pretty sure all guests were crammed on a single wing on the third floor. The elevator was broken (but that didn't stop people from riding it). No housekeeping service (unless you ask 24 hours in advance) so be ready to get your own towels and take out your own trash. The $12.00 breakfast buffet is a rip off. I really don't feel that I got my money's worth this visit.
Mary Margaret
Mary Margaret,4 晚行程
已验证
6/10 不错
2021 年 8 月 16 日
I have always stayed at doubletree, but the beaches of area has gone down in recent years and the staff at the hotel is not as attentive. We have started staying elsewhere but booked beach wood because it was closer to get to family.
Derrick
Derrick,2 晚行程
已验证
6/10 不错
2021 年 8 月 15 日
Full price being charged despite no regular room cleaning, no pool, and no breakfast included (and the buffet didn’t include the omelet station).
真实旅客
3 晚行程
已验证
10/10 绝佳
2021 年 8 月 15 日
Will definitely return. Safe, comfortable and clean. Friendly front desk. They went out of their way to correct a faucet issue. Thanks.
Marlys
Marlys,1 晚行程
已验证
2/10 较差
2021 年 8 月 14 日
This property was filthy. I would not recommend.
真实旅客
2 晚行程
已验证
10/10 绝佳
2021 年 8 月 10 日
Very clean and staff was wonderful
Easy check in and out
真实旅客
2 晚行程
已验证
6/10 不错
2021 年 8 月 10 日
Was conveniently off the highway and close to many places in Cleveland
真实旅客
2 晚行程
已验证
10/10 绝佳
2021 年 8 月 9 日
Lovely place to stay. Very clean and could tell soon as I entered the elevator.
真实旅客
1 晚行程
已验证
4/10 一般
2021 年 8 月 1 日
The hotel did not honor my room selection and gave me a room facing an interstate highway. There was rotting, stinking trash in an ice-machine room near my room which the hotel did not clean despite three days of my complaints.
真实旅客
3 晚行程
已验证
2/10 较差
2021 年 7 月 31 日
A horrible experience!
Horrible experience! My shower was broken and only produced scalding hot water, I was transferred to a different room where the air conditioning didn’t work. One of the worst experiences of my business travel life.
Andrew
Andrew,1 晚行程
已验证
10/10 绝佳
2021 年 7 月 30 日
nice facility, friendly staff.
真实旅客
1 晚行程
已验证
6/10 不错
2021 年 7 月 25 日
Have a special needs kid and was hard to get a room with the amenities needed
Allergic to feathers and took two days to get
Covers and pillows that did not have feathers
Was told that that’s all you had for two days
Was told that they will compensate for the trouble and nothing was done
Not all employees had knowledge about non feather bedding but glad we found one that was able to help
真实旅客
5 晚行程
已验证
6/10 不错
2021 年 7 月 22 日
N/A
真实旅客
1 晚行程
已验证
2/10 较差
2021 年 7 月 21 日
This is probably the worst hotel I’ve ever stayed at in my entire life. The only reason that I chose this hotel is because it had an outdoor pool and seating area. Upon my arrival I learned that the outdoor pool has been closed for the last two years, and there was no seating area at all outside. The website indicated all these amenities and none of them were available. The room was very dirty. I asked the front desk clerk for some silverware and plates she said they had no forks and knives and gave me plastic spoons and paper plates.They really need to update the website.