Staff friendly, check in was slow with computer fault, room was bit dated, not many power points. Did not eat in hotel, but bar staff were very nice and efficient. On morning we were leaving I came back to room to find it being cleaned and had to ask for towel to shower, not fault of cleaner who was working hard but to no avail as it would need to be cleaned again! Last time I stayed(9 years) I was wowed, but unfortunately just an ok this time!