Checked into a room, it was very run down. The toilet wouldn't flush, because the chain to the tank plunger was gone, and a shoelace was in place. But loose. Light had one light bulb in all 4 lamps. Then the bathroom flooded; from the person upstairs. Soaked one of my bags i had in there; ruined about $100 worth of toiletries and meds. Called the front desk 5 times; no answer. Go down to the front desk, stand there for 15 minutes before someone showed up. He comes to inspect, and just switched me rooms. Didnt offer me a refund also, no comped nights, nothing. So i had to go to the laundromat to wash and dry my bag that got wet. I sent a message through the app, requesting compensation for my ruined property, no response. 10/10 dont stay here. Unless you like staying in run down hotels, with terrible customer service