OMG! Room was disgusting! Toilet not cleaned in some time, vacuum cleaners obviously not in use. Second room we were given, room temp 79, Thermostat control buttons were missing! Completely family owned and staffed (investment property-sterotype included). Breakfast eating area so completely grundgy, old food was encrusted on equipment, counters unwashed, that we could not trust eating the included breakfasts. Pics were taken at 9 pm both nights. Only good things about our stay is the owner's son was just as appalled as we were when he inspected our room.
We were told in explanation so many things/areas looked like they had not been cleaned in months was the new owners had just taken ownership. We calmly spoke to that if they only owned the hotel for a day, should not have anything to do with basic cleaning before renting a room, providing clean towels/linens and wiping down eating areas, etc. Our fav was when checking in, signing papers documents that could be used in court should we cancel our credit card used for payment and that they take a higher security deposit that may take a few days to get back after they verify no additional charges due to damage or well used towels are accounted for. You know, like the ones we had to ask for, for BOTH rooms as they forgot to leave when they "cleaned" them a few hours before.