Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.
Chad
Chad,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Very Disappointing Stay
Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.
Robert
Robert,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Gross bathroom
Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.
Marlene
Marlene,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 18 日
Don't go there
The room is very dirty. The hairs in the sink. The lighting is very poor. It is like a cave. The still have some wire exposed near smoke detector. Dust on fan and kitchen. The room has smell as well.
myat
myat,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
dated and unclean
We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.
Grace
Grace,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 8 日
Under construction-remodeling
It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.
Kerry
Kerry,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Family Stay For Basketball Tournament
The front desk attendants were superb, professional, and super responsive. The suite was also spotless.
Simone
Simone,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Kenneth
Kenneth,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
Absolutely disgusting property. Trash everywhere, room a/c didn’t work, room key unlocked every door on the property, exterior doors were broken and unlocked all day and night.
Cherie
Cherie,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
HORRIBLE hotel! Room keys unlocked every door in the building, a/c didn’t work, exterior doors didn’t lock, trash everywhere outside, disgusting breakfast, hotel appears to be under some sort of renovation, but rooms are dated and not clean.
Cherie
Cherie,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
Stayed for 4 nights for work, my room was comfortable and spacious. Breakfast was good. the only issue was the internet but there was a storm so it was weather-related.
Lots of options for food and stores.
Coker
Coker,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Diana
Diana,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.
Maria
Maria,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Myrna
Myrna,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 5 日
Avoid this hotel
Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 2 日
Hairs in tub.
Sink drain not draining well, bathtub drain not sealing…water leaking out.
No power outlet for one of the bed lites.
3 towels for 2 people for 3 nights.
Edward
Edward,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
great spot for North Richmond
Great property. Need more take-and-go food options in the lobby.
Julie
Julie,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 18 日
Terrible!
The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.
Daniel
Daniel,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Clean and comfortable.
Luke
Luke,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Gwen
Gwen,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 9 日
Older facility with not so good service
Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets.
Hotel does not honor gold status if you booked thru elsewhere.
Breakfast items were out of stock within first hour. Poor service overall.