I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.
Maria
1 晚家庭旅行
8/10
Myrna
1 晚行程
2/10
Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.
真实旅客
2 晚家庭旅行
6/10
Hairs in tub.
Sink drain not draining well, bathtub drain not sealing…water leaking out.
No power outlet for one of the bed lites.
3 towels for 2 people for 3 nights.
Edward
3 晚行程
10/10
Great property. Need more take-and-go food options in the lobby.
Julie
3 晚家庭旅行
2/10
The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.
Daniel
1 晚家庭旅行
8/10
Clean and comfortable.
Luke
3 晚行程
10/10
Gwen
1 晚行程
4/10
Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets.
Hotel does not honor gold status if you booked thru elsewhere.
Breakfast items were out of stock within first hour. Poor service overall.
FAISAL
3 晚家庭旅行
6/10
Vishal
1 晚家庭旅行
6/10
William
1 晚行程
8/10
Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.
David
1 晚商务旅行
8/10
Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.
真实旅客
9 晚家庭旅行
8/10
Paul
1 晚商务旅行
4/10
John
1 晚家庭旅行
2/10
Jack
1 晚行程
6/10
Pablo
1 晚行程
2/10
One of the worse hotels we stayed at over the past 20 years.
Issues- lighting not working, old bathroom with some mold in tile bath tub. Yes old bathtub and shower, spotted wall, no tissues, sink faucet very loose,
Can’t believe Marriott puts its name on this hotel.
Sue B
1 晚行程
8/10
Melissa
3 晚家庭旅行
6/10
Paul
3 晚行程
8/10
Coming in the room it was excellent. Could have used more lighting in certain areas. I moved the night stand to hook up my phone charger and I saw a sticky mouse trap. Went to the other side of the bed and moved the other night stand and saw a second mouse trap. This was kind of disgusting
真实旅客
2 晚结伴旅行
8/10
真实旅客
2 晚行程
2/10
We had six rooms. All the rooms were dirty. One room had roaches; three rooms had ants. One room's door did not close properly. In three of the rooms, the lights did not work. The front desk staff were very nice. However, the general manager was very disrespectful and disregarded what happened. The hotel was falling apart.