The staff was friendly and the room was clean. The pool which we were looking forward to was closed. Please don't advertise you have a pool and post pictures if it's not true.
Michael
1 晚家庭旅行
6/10
Front desk rep was great… the breakfast was decent…. Other than that it was meh. Pool wasn’t open, room was dirty, pullout bed was broken. Seems kinda a sketchy area… before covid, this would have been an $89 hotel, and this would have sufficed. But $170 for this is laughable.
Scott
1 晚家庭旅行
4/10
Curtains do not close completely. Single women are placed on the ground floor at the back. People walk by your windows, and the curtains are not fully closed.
Veronica
3 晚商务旅行
4/10
No service.
Sue
1 晚商务旅行
6/10
Short staffed. Breakfast is cold, and muffins are old.
Frances
2 晚商务旅行
2/10
Just so everyone knows the pool is closed, permanently. So if you book the hotel by specifically selecting a pool you’re out of luck. The room was spacious but the carpet was brown and 100 years old and gross. The bathroom fan was broken. The curtains had some kind of disease on them. Plus the motor cycle racing through the night made it very very loud even with a noise machine.
Katherine
1 晚家庭旅行
10/10
My stay was great. I was up in the 3rd floor. It was very quiet. Everything was comfortable. When i went to close the shades though to sleep- they are disgusting. They looked like they had 5 years of funk and filth on them. I wanted to wash my hands after touching them.
Everything else was clean.
Linda
1 晚行程
4/10
Did the job. Felt quite old and dirty though.
Marc
1 晚商务旅行
4/10
This hotel needs an update on everything.
Breakfast needs an upgrade.
Just needs help on everything.
Annie
1 晚行程
8/10
Louis-Philippe
1 晚商务旅行
10/10
Timothy
1 晚行程
8/10
真实旅客
1 晚家庭旅行
2/10
sandra
1 晚行程
10/10
Fabian
3 晚行程
10/10
Fabian
3 晚行程
10/10
Tavoris
1 晚行程
10/10
Carolyn
1 晚行程
8/10
Enjoyed our stay. We normally stay there we we come to Charlotte. Only complaint I have is about your sign. Coming off Billy Graham toward l-85. You make a right turn you cannot see the hotel sign until you pass the driveway. Trees need to be cut back and down so you can see driveway. Pretty flowers around sign. Told desk clerk. Thanks
george
2 晚家庭旅行
10/10
Patricia
1 晚商务旅行
10/10
Kenya
1 晚家庭旅行
2/10
Dina
1 晚行程
10/10
Amazing stay
Fabian
3 晚行程
10/10
Michelle
2 晚家庭旅行
10/10
Tricia
1 晚行程
4/10
The desk staff was not helpful or friendly. Did not seem to want to be there. Requiring payment for parking is confusing and time consuming. Not a good look for the hotel. Not necessary and bad customer service. AI features in the room were clunky and hard to manage. Good old fashioned excellent service and features would have been better.