I booked my stay with a note stating that I would arrive between 10 PM and midnight. Despite this, I received a call around 8 PM asking if I was still coming. When I explained that my arrival time was noted in my reservation, the front desk clerk—a man—hung up on me.
We arrived around 10:45 PM, only to be told our room was on the top floor, even though I had specifically requested a first-floor or accessible room due to my disability. When I brought this up, Judy at the front desk dismissively told me, "That's it, and that's all."
The room itself was disgusting—hot, humid, and completely unkempt. My daughter pulled back the covers to find crumbs and food on the sheets. The shower wouldn’t drain or switch off from the showerhead. There was mold, stains, burns, dirt, and dust everywhere. The dust was so bad that by morning, my eyes were swollen shut, and I had to go to the ER at 8 AM. I was coughing, congested, and struggling to breathe.
My eldest daughter, who has severe allergies, walked in, immediately started sneezing, and refused to stay. She slept in the car. My youngest daughter, stayed witg me & shes had sneezing & coughing all night as well. As of 3:20 PM on 3/2, I am still at the ER dealing with the effects of this horrible stay.
I only ended up here because every other hotel in town was fully booked—likely due to a softball tournament. If you're considering staying here, don’t. Find another hotel or motel. This was by far the worst experience I’ve ever had.
