I didn’t stay at this hotel. I checked in and when I got to my room the curtains were ripped, the lights didn’t work, the bed was hanging half off the bed. And there was stains everywhere. There was a lot of broken down beat up cars parked outside of the hotel as well the service was horrible. I asked for a refund and they told me they could only refund $40 even though I didn’t stay any of the nights ….
Mercedes
Mercedes,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Dauvonte
Dauvonte,7 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 4 日
Rebecca
Rebecca,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Best overall experience in a while.
The staff is all amazing. Especially the day shift ladies!! Quickly accommodated me when I needed to check in fairly early. I had to pay the early check in fee. But so worth it. They worked with me daily when I needed to book another night. Very personable and down to earth.
I managed a retail store for many years and by far this has been some of the best customer service I have experienced in a while. Clean, comfortable beds and spacious rooms. Breakfast is worth getting up for. Quiet and peaceful even the nights that they were fully booked.
Lubbock is home but I travel for work now. I come home 1-2 times a month and I definitely found my new temporary home here when I do come back.
Ariel
Ariel,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 28 日
manuel
manuel,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
Earl
Earl,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
The lady at the front desk when we checked in was rude and didn’t even know where the rooms were. But the other staff was very nice and friendly.
Velvet
Velvet,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 14 日
My room had no AC! They came to place us on a new room that wasn't cleaned yet
Adam
Adam,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 13 日
Not sure
I was checked in to someone else’s room or room that hadn’t been cleaned and this was at 10 pm. Kind of scared me going in someone else’s room and then the second room couldn’t get in because the door knob was installed upside down that was weird. After breakfast key did not work to get back in my room (electronic key). Floors were pretty dirty in hallways like coffee or soda spills but the price was descent get what you pay for. Hotels app was supposed to give me 10% off and that didn’t happen either. Uber wanted 46$ to go 12 miles from the airport so try lift close to half the price.
Carolyn
Carolyn,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 10 日
Unsatisfactory stay
Room was horrible broken lights water was leaking from restroom,floor was wet, restroom light was broken
Janie
Janie,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 9 日
Jimmy
Jimmy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Javier
Javier,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
Ronald
Ronald,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
Great minus that male night front desk.
Everything was great except the fact that when my husband got off work and asked for towels he was rudely and quickly told we don't have any. We forgot to ask for towels that morning and stayed for 3 days, but the night male front desk person could have been more accommodating. Other than that breakfast was great and other staff were very helpful.
Ciara
Ciara,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 15 日
Gabriel
Gabriel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Jerry
Jerry,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 27 日
Andrew
Andrew,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Jackie
Jackie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Jodi
Jodi,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
James
James,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 4 日
Arlin
Arlin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Jana
Jana,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 2 日
Sathi Reddy
Sathi Reddy,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 1 日
Didn’t like the fact that the bed spread was filthy. There was something white dried upon it and it was dusty. We requested to have it cleaned the next morning when we saw the cleaning lady. This is when things get strange. The bed spread was cleaned then put with the used sheets that were at the foot of the bed. Why was the bed not made or the bedspread left folded on the bed. And to make things worse the new jeans my wife was going to wear to my aunts funeral on Friday had walked away. We were hoping she didn’t pack them, but once we got home and confirmed they were gone. I guess that is what happens when you try to give a person the benefit of the doubt. Now I wish I did go to the front desk and confront them……Well I’m happy we left a day early and went to another hotel instead of finish the Christmas there. There was also a large stain on the couch…
I can only say the front desk people were nice.