We booked three rooms. Which were clean and tidy. On arrival, we spent over 2 hours waiting to to checked in. The front desk told us to wait in the lobby and then forgot about us. The lady simply walked off!!
After we checked out, I discovered we had been charged for a bottle of wine as part of room service. This is a complete error since I don’t drink alcohol. I then sent email to the hotel to inquire about the overcharge and received no response. Very disappointing.
Amarpal
Amarpal,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Madhusudan
Madhusudan,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 17 日
Needs Improvement to Match Brand Reputation
I was traveling with my kids, so comfort and prompt service were especially important, but unfortunately, the experience fell short.
* The bathroom washbasin in our room was clogged and wouldn't drain, which was very inconvenient throughout our stay.
* There was an internet issue with the TV, and despite calling multiple times yesterday, no IT person was sent to fix it.
* Breakfast was disappointing and did not meet the quality expected from a hotel of this brand.
Overall experience was ok as when staying at a reputed brand, you expect attention to detail and perfection, but that standard was missing here in The LaLit New Delhi.
Parkhi
Parkhi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
KEITAROU
KEITAROU,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
HIROYUKI
HIROYUKI,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Fardin
Fardin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
BAEK JEONG
BAEK JEONG,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Kiran
Kiran,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
VIJAY
VIJAY,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Wonderful!
Trevligt bemötande, mycket duktiga medarbetare speciellt Udit and Mehak in receptionen.
Nice ambience, fantastisk mat o frukost buffe!
Ha
Ha,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
Had a lovely time during stay and very convenient to where we had to be