Basically, I have never given any bad reviews to any hotel. I seriously suspect that the score of this hotel is fake. First, the room was not cleaned on the day of registration and I had to wait for half an hour. Then, when I came back at 8 o'clock that night, I couldn't enter the room because the room door was not charged and I had to wait for more than half an hour. The room smelled and the washing machine could not be used. I will never choose this hotel again.
It is a beautiful resort. Lived up to my expectations. However we had a 1st level room so someone occupied the room above us. I heard a child’s pitter patters all day which is expected, however what came along with it was very disturbing to our day and evenings. It sounded as if someone was rearranging furniture all day and all evening. We were there from Monday to Monday. When we arrived that evening no problem. It started on Tuesday and went through the day until midnight at which time I could finally sleep. It started happening again the the next day early afternoon. That evening I called front desk and complained. They said they would send someone from security. That never happened! By the next evening around 8 p.m. it sounded as if a 500 lb person was doing jumping jacks. I immediately called again and complained. They sent a supervisor to our room to listen to the sound. Of course the 15 minutes he stood there nothing happened. He gave me his card said call again when I heard it. Thank god just as he walked to the door it happened. I asked, what the heck is that. He told me I was right and it sounded as if they were rearranging furniture. The security person went up to there room and spoke with them. The rest of the evening it was pretty quiet expect for a few times. So in saying all that, I will never ask for the first floor again. I will always request the top floor from here on out. Otherwise very pleased with the whole experience.
Kelly
Kelly,7 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 16 日
Limpeza somente a cada 02 dias, sem arrumação de cama e troca de lençóis, somente mediante pagamento.
RAQUEL
RAQUEL,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Best please to Stay
This is place is a paradise loved it.
Eduardo
Eduardo,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 14 日
Ok ..nothing to give 5 stars to.
The unit we stayed was definitely outdated. Rude workers knocking on your door 40 minutes prior to your 10 o'clock check out. You can't check into 4. So much of the resort is under renovation.
Courtney
Courtney,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 14 日
VENUS
VENUS,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Eggcelent
Great stay with our family. They quickly brought us a pack and play and high chair for our infant. Everyone is friendly and the resort is clean and very beautiful.
Brett
Brett,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Jean Carlos
Jean Carlos,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
5 star customer service
Excellent customer service
Christina
Christina,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 11 日
Fernando
Fernando,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
LUIZ CARLOS
LUIZ CARLOS,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Jeffrey
Jeffrey,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Bryanna
Bryanna,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Jamarion
Jamarion,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Lindsay
Lindsay,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Muy padre está la suite de dos habitaciones
Manuel
Manuel,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Our favorite of all the resorts in the Orlando area. We have stayed at most of them!
Karen
Karen,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 8 日
Shower floor was rusty and they must have painted tub because paint was coming off. We were told at mvc sales meeting we attended at resort told us that they would shuttle us to parks ao when we tried front desk informed us that was not possible.