Would definitely never recommend this business for any situation. Very unsafe unsanitary unprofessional . No water pressure what so ever could not shower at all.. homeless people in and out of facilities jumping in and out of pool sitting in front throwing up on bench lots more to express just awful establishment.
Dominic
Dominic,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 21 日
Avoid this hotel
The door to the door was broken but they didnt want to move us or fix it. There was no comforter om the bed tjroigh my 4 day/3 night stay, despite requesting one. I also requested fresh towels and never received them,.so i had to dry off w a hand towel. My color treated hair(red) transfered a small amoint of color to the hand towel, and now they're chrhing me $20 for it despite the issues within my stay there. They did not clean the room, though i did request it whem i requesyed my blanket and towels that never made it to me.
I normally have very good experences with this chain, but this hotel is an exception to that rule.
Tina
Tina,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 30 日
Worst experience ever
experience was awful from the start.
The lady was super rude during check-in.
Our booking was under my name but the card on file was my husbands. My husband usually goes in and checks us in while I sit with the kids. We don’t want to get them out until everything is ready because who wants three kids running around a lobby if we can prevent it. They wouldn’t let my husband check us in and then when I tried they needed him as well because of the card being in his name.
It was just a hassle and the lady was very rude. Once we check in we got to our “Family Suite” which was soo small and cramped we couldn’t even get our stroller in the door. Upon arrival we turned the a/c down bc it was extremely hot. This was @3pm we leave go have dinner and see a movie. Upon arrival @10pm our room is still extremely hot. There were no phones in the room so my husband went down and let them know. The lady who checked us in came and looked at it and called someone via FaceTime and was attempting to fix it. After 30 min and trying to get my kids to sleep in a hot room while this was going on we asked for a different room. She said there were none available that would accommodate my family. So I asked for a refund and we would just drive home. She said just give her 5 min to see if it’s working. Finally around 1130 we told her we were just going. She said since we prepaid she can’t refund us. I had a 1 month old, 3 year old and 7 year old all sweating in this room.
Misty
Misty,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Alonzo
Alonzo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Reanna
Reanna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Great stsy
Arthur
Arthur,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 14 日
Rebecca
Rebecca,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
I didn't like the last minute $50.deposit, and only $22. was returned. Why, did I not receive my entire $50. No, damage was done to room. I would like the rest of it returned. And what hotel doesn't give a person a choice to have a few meat choices or not for breakfast? You could at least say ,you don't serve meat. Front desk was friendly. Thank you...not trying to be rude
YoLanda
YoLanda,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 6 日
Uncomfortable Beds
The bed was hard as a rock. It was like sleeping on a cement floor.
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Gene
Gene,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
Michael
Michael,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
debra
debra,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Cheap hotel but horrible service
Stayed at the this hotel for a night. Check in process was okay got the the room and the bathroom was nasty. The bathtub was dirty. I went to the front desk and asked to change rooms and explained the situation. the lady told me they didn’t have any of the king rooms. I asked her if she could put me in a room with 2 queen beds and she acted like that was a problem. So I asked her if she could at least give me something to put on the bathtub so that I could be comfortable and even that was a problem. Another thing that bothered me was that when I went to the front desk to asked for clean towels the lady at the front desk said they didn’t have any. Moral to the story is I wouldn’t stay here it’s not but a headache and a waste of money.
Morgan
Morgan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Corey
Corey,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Dyrl
Dyrl,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 25 日
Tower of Terror
Would highly recommend steering clear of this hotel. First red flag was boarded up windows on the exterior of the hotel. Our “King Suite” was located on the 9th floor. Was 85 degrees with stains all of the carpets and couch. There was rust all of the bathroom and hair all over the bed. Asked for a refund and they offered to move us so we were moved to a king room on the 6th floor. Same condition. Couch disgusting with stains in the carpets and the bathroom being disgusting. Requested a refund and the lady at the front desk said we could leave but wouldn’t get our money back. The entire hotel reaked of marijuana. Hallways 90 degrees. The pictures this hotel has listed are not accurate it is FALSE ADVERTISEMENT.
Payton
Payton,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 17 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
debra
debra,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Ashlie
Ashlie,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
Not a good hotel
It was not good. Asked for towels and the lady seemed like she got mad. Found a cockroach in the bathroom, hallways was creepy the bed was hard. The blow dryer holder fell off as soon as I tried to use it. The curtains had big holes in it, the room smelt with a bad musty smell. Staff was rude, the pillows are small, you don’t get a big comforter just small sheets. I was going to eat there but from Recommendation’s from other guest they said the food was gross.
Sarah
Sarah,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 11 日
The room was nasty and smelt like smoke. I have asthma and it made me cough all night when I asked to switch rooms because of it they told me no and so I asked for a refund and they said they couldn’t refund me and so I was forced to stay in a hotel room for the night that I couldn’t even breathe in