The day was hot and stuffy, everyone everywhere was feeling it and you could tell. We get to our hotel and everything was WONDERFUL! No underlying smell, the air cool, and then we were greeted by Kristen. Kristen spent time to put us in a better mood until our entire group was visibly smiling. She put up with many night runs to the hotels cute "store". She checked on us every time we left and came back, asking if we are enjoying ourselves, inquired where we went and if there was anything she could do to make us more comfortable. I've NEVER been treated like true family at a similar establishment. I've been traveling more recently due to some conventions, I will definitely be booking with Simply Suites again :)