1. About every 2 days of our 7 days stay we had to go get new keys from the front desk because ours would stop working. We were up on the 3rd floor.
2. One of the elevators was broken for two days, making the other working elevator very slow to use as the entire hotel was then needing to use it.
3. The breakfast attendant most days was lazy - forks/plates/food would run out and I have no idea what she was actually doing. They also choose to not have the waffle station out on weekends.
4. The key never worked to get into the pool- we always had to go to the front desk and they had to call engineering. The pool was also unsafe - they had two dehumidifiers in there powered by long extension cords that were just laying on the ground and definitely getting wet when people would walk around the pool.
5. The fire alarms went off at midnight two nights in a row - once for over 20 minutes. When I asked to speak to the manager the next day about a partial credit to our account, the clerk at the front desk said there was nothing they would do about it and that it wasn’t their fault. I was able to get one night credited back on our stay by using the chat feature in the ap.
6. Our daughter got sick one night - I called the front desk to see how if we could get some cleaning supplies I was told she would not leave the front desk and she didn’t have access to any cleaning supplies.
Overall dirty. We will never stay here again - Will pay extra for the Townhome Suites next door.
Dawnette
7 晚家庭旅行
2/10
found a bed bug in the room. fire alarm went off twice during the stay in the middle of the night.
Nichole
3 晚行程
6/10
Curtis
2 晚行程
10/10
Awesome
Dolores
2 晚家庭旅行
8/10
Gregory
1 晚行程
2/10
I booked a room for 5 people. There were not enough blankets and pillows for 5 people. I sent my 17 year old children to the front desk to ask for more and they were told no, that they didn’t have anymore blankets or pillows. I called the front desk and was told the same thing. It wasn’t until 1am that we got more pillows and blankets that were retrieved from an empty room.
Brandy
1 晚家庭旅行
6/10
GAURAV
3 晚行程
4/10
The tub was peeling so it had a red stain underneath that was unappealing to my wife and kids who did not want to take a bath in the tub. The shower nozzle was stuck in the down position and had to be yanked hard to rob the shower on. The kitchen area had a fishy smell that we could not find the source of. The bed as sunken in and not comfortable for sleeping for a pregnant woman. Finally the bedroom area was dusty
真实旅客
2 晚家庭旅行
8/10
Minh Quang
3 晚行程
8/10
I stayed here a decade ago and it seems there have been no furnishing updates since then. All furniture in the room was very worn and sagging - so not at all comfortable. Bathroom was as clean as they could get it but it’s old so dirt buildup in corners and grout lines; tub stained from years of use. That said - the people - every single person - was kind, knowledgeable, considerate and professional.
Jean
3 晚行程
10/10
Jakee
1 晚行程
10/10
Blair
3 晚行程
10/10
Staff helpful and friendly.
Naomi
4 晚行程
4/10
The day we arrived the incidental fee was raised to $150 from $50. We were not informed before stay. The dresser draws in one of the bedroom did not close. The dishes were still left in the dishwasher and the pool was closed. They offered a hotel 7mins away to use their pool. 😡. Time frame for pool o line was different once we arrived to the hotel.
Adrienne
1 晚行程
8/10
Minh Quang
3 晚行程
6/10
Mattress not very comfortable. Checkout slow. Could not complete a bill while I was there. System problems? Staff at desk seemed OK,
Anthony
2 晚浪漫旅行
8/10
Lakisha
1 晚行程
4/10
On Saturday and Sunday the breakfast was terrible not enough food. The food ran out by 9:45am which I found disappointing. No pork substitutions, waffles was nonexistent and there any fresh. Fruit