Have been staying at the Hyatt for quite a few years now - a very convenient place to be going any which way in Kolkata - services, staff, and ambience is excellent and makes one quite comfortable and safe. However, some things need improving to retain 5-star status - furniture very dated and torn, bathroom fixtures need a polish, closet and drawers are almost unpliable or even broken.
Hoping for an uplift.
Gautam
Gautam,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Robert
Robert,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Bimal
Bimal,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
The dtaff always willing to ho above and beyond.
A special shout out for Prachi, Satyajit and Vishal.
Sterling service and customer care
Kalyan
Kalyan,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 29 日
Average
Sanghamitra
Sanghamitra,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 11 日
Quality of personnel can be vastly improved.
Property has aged significantly and the upkeep has been poor.
It is a mixed bag.
Nilanjan
Nilanjan,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 7 日
PRABIR
PRABIR,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
Arnab
Arnab,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
Ritaban
Ritaban,16 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
uddipan
uddipan,17 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Ryusuke
Ryusuke,3 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 25 日
While hotel looks good maintains all the amenities, their standard rooms are sub par and very disappointing for the price I paid as compared to several other hotels of the same categories in which I have stayed. Room did not have robes for guests to use. Tables were cheap quality, sub standard. Complementary coffee/tea pot was kept in a cupboard which was very inconvenient to use and coffee/tea bags were of poor quality. TV remote was not working. Overall, I was very disappointed after staying in this hotel.