I have stayed in London many times over the years and would say that, for the money, this was the worst experience I have ever had. The staff was barely civil and the whole hotel felt extremely run-down. The room was in need of painting and several things were not working. I could only find one functional electrical outlet, the TV was not operational (turns out the cable had been unplugged), and the safe's mechanism was pulled away from the door -- the batteries were lying in the safe, and the door could not close as it was misaligned. The heated towel racks weren't working and when I asked about them, I was told they had been disabled throughout the hotel as they were a safety hazard. (A sign indicating that might have been nice.) The drawers to the desk wouldn't close properly and there was a slight odor throughout. When I requested a new room, the staff grudgingly agreed. The new room was marginally better - at least the TV worked. In addition, there is no food available at the hotel, not even vending machines. I was very glad I was only staying the one night. I would not recommend this hotel to anyone.