Mama Shelter aims that guests feel nurtured, taken care of and inspired, yet I think there are some problems with the concept that I couldn't quite understand.
No room service. They cannot deliver pizza from the restaurant down below although the QR code menus are presented within the room. Confusing.
Pool/gym area needs to be booked in advance. (It felt like I was the only one showing up with an actual booking as families overcrowded the gym and pool)
A critical note:
The pool was the main reason I booked Mama Shelter, but was disappointed as it didn't give that "exclusive" feeling as advertised due to kids screaming and playing in the pool.
As the area is indoors, there is a lot of echo and it gets noisier. An important heads-up for those considering booking here.
Although I know this is not an adults-only hotel, I feel like kids should not be without parental control in the pool area, or some hours can be reserved for kids to make it more exclusive for other guests.
A big plus: The staff working at the reception and at the rooftop bar are absolute professionals. Everything got handled quite well, they know. wheat they are doing.
All in all, I enjoyed my stay, yet it was different than what I expected of the whole experience.