Muy buen servicio y personal muy amable, al hotel le falta mantenimiento
ORLANDO R
3 晚家庭旅行
8/10
José
4 晚行程
10/10
food
Shea
4 晚家庭旅行
10/10
The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.
Catherine Renee
5 晚浪漫旅行
10/10
Everything was great
Darlen
4 晚家庭旅行
8/10
Geneva Eileen
7 晚行程
8/10
jana
6 晚行程
8/10
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation.
The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand).
But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
Konstantin
7 晚家庭旅行
6/10
Overall this is a very average resort. The beach is not great, and the food is average. The pool is really nice but I’m not sure what the DJ is thinking, constantly stopping and starting music, or only playing the same spa music on a loop. Be prepared to wait at least an hour to eat every night. Food was often cold, and the options at the buffet were quite limited but if you’re not a foodie you’ll be fine. Do not waste your money upgrading to pro ledge, it is a complete waste of money- the lounge is eerie with no music playing and the food selection in there is borderline inedible. As privilege you cannot book reservations which is common in my experience. Overall we enjoyed our week as we are easy going but definitely won’t be returning.
Emma
6 晚家庭旅行
10/10
I am still in the lobby dreading that this is the end of my week long vacation. I have thoroughly enjoyed my stay. I took advantage of spa treatments by Maira, an excellent massage therapist, Cecia and Raphael who managed my hydrotherapy sessions, the manager and duty - Carlos, who made sure I had reservations to a few restaurants to ensure seating was avail for my family even on short notice. All of the wait staff were phenomenal. My room was well kept with turn down service twice. Eduardo at the Blue Water Grill was a fun server that helped us on our last day. I LOVE this place and everything about it. Though the food is lack luster, the ambiance and friendly, welcoming staff would be why I choose this resort again. I’d just be sure to do the preferred club and focus on served meals rather than the buffet.
Charlyn Kai
4 晚家庭旅行
8/10
For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.
Nicole
4 晚浪漫旅行
10/10
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities.
Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!)
For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm.
Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes.
We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am.
The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines.
Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time!
Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
JOHN
7 晚家庭旅行
10/10
Charlyn
2 晚家庭旅行
10/10
Annie
6 晚行程
10/10
The food, service, rooms, entertainment all was great for us at this location. The only downside was being greeted by whom we thought was hotel staff but it was staff for a travel membership (Unlimited vacation club) we were offered an opportunity to tour a 5 star facility secrets Maroma but it ended up being a lengthy 3 hour presentation to purchase a travel membership. I don’t suggest this being the first people your guests see and speak to when they come to the hotel as it’s a sales tactic but over all aside from that the hotel itself we would definitely visit again .
Melanie
5 晚浪漫旅行
10/10
Best place to vacation
ryan
6 晚浪漫旅行
10/10
Jessica
4 晚行程
6/10
Robert
7 晚行程
8/10
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
Grace
4 晚结伴旅行
8/10
The property is well maintained. Very nice pool area, average beach area. The service was great, friendly, courteous staff. The restaurant menus were very limited as was room service. I stayed in the indigo preferred section. It was very nice but beware that their preferred does not come with butler service. I’ve stayed at other resorts under this brand like Secrets and Breathless and the preferred rooms included a butler. Also, for the amount of money you pay to be in the indigo preferred, all of the preferred club amenities should have been included. It was annoying to have to pay extra to use the Balinese beds at the rooftop pool.
Ayesha
4 晚家庭旅行
6/10
Fredricka E
4 晚行程
10/10
Darrin William
4 晚浪漫旅行
6/10
HEATHER
4 晚行程
8/10
The facilities were clean and nice. Service was great. You can see it’s getting a bit dated but very good for families. Entertainment was excellent and our daughter loved explorers club.