We booked a night at this hotel for our golden wedding anniversary, as it was a special anniversary we booked a suite. The suite was clean and comfortable although a little tired. But it was a nice room. Unfortunately at 02.45 we were awoken by water pouring through the bathroom ceiling from the room above, it was also running through to the hallway. We tried to ring through to the reception but that line was dead, so my husband had to go down to reception where he was told, all we can do is move you to another room. Reception then gave him another room key. So at 03.30 we’re having to pack up everything in our room and move to the next room.
For this upheaval and wet belongings we were given a refund of 20% €34! We sent an email to Victor Valero to reassess the refund, but was told that no, that decision stands. Nice hotel until something goes wrong.