Completely unprofessional and disrespectful service
I had a terrible experience at Kimpton Shorebreak Fort Lauderdale. I called the hotel asking them to bring the food I had ordered and paid for to my room, and they refused, even though I was alone with three children, including a sick infant. The hotel manager hung up on me in my face, and the restaurant manager, Leo, forcibly took the food I had ordered and paid for, claiming it was not mine.
I then returned to collect my remaining bag and asked them to bring the food to my room if it was confirmed to be mine, but they refused under any circumstances to assist me. The staff ridiculed me and treated me with disrespect. After threatening to remove me from the room, I requested a refund, and they refused to return any payment, insisting I could be removed from the hotel without my money back.
This behavior was completely unprofessional, disrespectful, and unacceptable. I cannot recommend this hotel.
