Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.
CHING-PIN
2 晚商务旅行
10/10
CHING-PIN
1 晚行程
6/10
The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit)
Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards.
I think the hotel is obviously understaffed and management have to make some move about this.
Joan
1 晚行程
10/10
Very clean and new
XIAOXIAO
1 晚商务旅行
10/10
Beautifully well run hotel in a prime position. Felt like pure luxury. Will definitely be visiting again in the future.
Vicky
1 晚结伴旅行
10/10
Booked for a girls night away.
We had a fab time, hotel was lovely, staff were friendly and helpful. The rooms were great for us girls to all get ready together and breakfast the next morning was fab.
Would have been nice to be able to use the spa facilities while staying but it was so expensive to book that separate to booking the rooms.
Alice
1 晚结伴旅行
8/10
We were somewhat disappointed with the room ,it's layout ment that the area may have been correct for the price range but quite a bit of the room was a useless corridor so the room seemed poor value
Me and my partner always stay here for a local get away, always LOVE it however was hit with an eye sore of £35 car parking bill, it used to be £11 overnight in the NCP across the road so probably will book elsewhere from now on.
Caitlin
1 晚行程
10/10
Perfect stay in everyway. The staff, cleanliness, service, decor, food quality, rooms were all amazing.
真实旅客
1 晚行程
10/10
Leah
1 晚行程
6/10
Checking was a nightmare took 3 different people to work the new system
Room was stunning
Christian
1 晚行程
8/10
The service at the bar area could have been significantly better. We waited a long time for someone to serve. They then forgot things, have our olives to someone else.
Alex
1 晚商务旅行
10/10
Perfect stay, the hotel is very central and minutes from a wide variety of excellent restaurants. The room was large, spotlessly clean and nice and quiet. Service was top class - I could not have been happier with the stay.
Michael
1 晚行程
8/10
Sophie
1 晚行程
10/10
Stuart
1 晚行程
10/10
David
1 晚行程
8/10
David
3 晚行程
6/10
Even though I was staying at the hotel and had already paid for a spa treatment I still had to pay an extra £32 to use the sauna and hydro pool. This seemed expensive and unnecessary as most hotels would provide this as part of the hotel accommodation.
Also, I had already paid for breakfast but when I asked for an omelette to be made I was charged a further £13 for it, where all other hotels I’ve stayed at would offer different choices with eggs for no extra charge.
It’s already a premium hotel which charged a lot of money per night but they seem to be charging you for every little extra which would normally come complementary at most other hotels of the same rating.
Michael
1 晚商务旅行
10/10
Jonathan
3 晚行程
10/10
Hollie
2 晚行程
10/10
Perfect
Gareth
2 晚行程
10/10
The room was lovely and clean
Darren
1 晚家庭旅行
10/10
kate
1 晚行程
10/10
Hotel staff were great, very helpful and always friendly and engaged well with the kids which was nice. Room was excellent and breakfast buffet was great value.