Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.
CHING-PIN
CHING-PIN,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2022 年 12 月 2 日
CHING-PIN
CHING-PIN,1 晚行程
Hotels.com真实住客点评
6/10 好
2022 年 11 月 14 日
Disappointing service
The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit)
Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards.
I think the hotel is obviously understaffed and management have to make some move about this.
Joan
Joan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Steve
Steve,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
Katy
Katy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Arlene
Arlene,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Jamie
Jamie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Arlene
Arlene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
gizelle
gizelle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Lovely hotel in a location convenient to the train station. No onsite parking and a bit difficult to find. It would have been helpful to have overnight parking suggestions/information before arriving. Also emailed the day before the stay to ask about parking, but didn’t get a reply before arriving.
Eunice
Eunice,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Sharlene
Sharlene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Would return again.
Polite and friendly staff. Clean and superior quality of even a basic room.
Nicholas
Nicholas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 14 日
Fab hotel with a few little things, menus for room service not tea bags in room missing from room, hair dryer not working. Breakfast was Fantastic
Everton
Everton,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
nina
nina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Moira
Moira,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Stephan
Stephan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 12 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 12 日
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 9 日
Heart of Cardiff
Great stay at luxury hotel in the heart of Cardiff! Very walkable with many dining options!